Experienced IT leader with a track record of success in defining and delivering enterprise administrative and academic information technology services. Skilled in customer service, application support, instructional technology, human resource management, organizational communication, project management, change management, incident response management, vendor negotiation and strategic planning
Developed highly rated User Services team.Changed organization culture so that end user experience was prioritized. Created testing protocols and methodologies for project implementations. Redesigned instructional support services team. Nurtured campus partner relationships. Led over 10 successful enterprise implementations. Migrated 4000 computers, 7500 users and their files from Novell network to Active Directory network. Moved the first enterprise solution (Sakai LMS) to the cloud. Devised and distributed User Satisfaction Survey and bi-annual Instructional Support Services survey. Formulated and established mentoring program for national organization.
Windows and Macintosh computers, Windows XP, Windows 7, Mac OS 10.6, 10.7, 10.8, Blackboard, WebCT, Sakai, Footprints by Numara, Taskstream ePortfolio system, Turning Technologies, TurnItIn Originality software, MS Office, MS Live@edu, MS Office 365, GoPrint print management software, Google Apps for Teams, McAfee Anti-virus software, Bradford Network Access Control, GoToMeeting, LanDesk, SPSS, Adobe, Juniper VPN, iTunes U
leadership, management, strategic planning, human resource management, budgeting, implementation, project management, enterprise, centralized services, instructional support, collaboration, communication, organization, support, helpdesk, lab, change management, ITIL, incident response, service management
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