assistant director public works resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Windows, Excel, Word, PowerPoint, Visio, CSG-ACSR, Outlook, QuickBooks Pro, Lotus Notes, CC&B, Kronos, Oracle 11i, Ituran USA Five years’ experience managing utility staff of 44 and ten years supervisory experience Over eight years’ experience managing a budget of over 10 million dollars Experience working with the public City departments Approximately 8 years’ experience presenting/speaking to Commission/Board Approximately 3 years director experience

  • Financial Statement Review
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution
  • Process Improvement Initiatives
  • Public Works
Work History
Assistant Director/Public Works, 11/2019 to Current
Magellan HealthFort Hood, TX,
  • Supervises, plans, organizes, directs and coordinates activities of several Public Works divisions
  • Supervises, assists, trains and directs various personnel; schedules work assignments of department staff; conducts performance evaluations of various department personnel
  • Recommends hiring, discipline, and promotions; approves overtime, sick leave, and vacations for assigned staff
  • Provides leadership support to Director in coaching and evaluating staff
  • Establishes operating procedures, training programs and safety processes for divisions
  • May respond to emergency call outs during work or after hours, weekends, etc., 365 days per year
  • Serve as acting Public Works Director in his absence
  • Administers building maintenance contracts
  • Assists in the preparation and monitoring of the departmental budget
  • Performs and oversees inspections of facilities and public beaches
  • Composes, edits, and prepares correspondence, invoices, statements, reports, and other departmental documents
  • Designs and maintains specialized reports, coordinates special projects or committees; coordinates and participates in various boards at direction of supervisor
  • Responds to telephone or in-person inquiries; greets the general public, contractors, and city officials; answers various inquiries personally; handles citizen complaints
  • Understands City policies, procedures, and municipal ordinances; develops and revises office and division procedures; develops and revises emergency operations procedures; recommends hiring, discipline, and promotions; approves overtime, sick leave, and vacations.
Customer Service Superintendent/Public Utilities, 05/2014 to Current
City Of West Palm BeachCity, STATE,
  • Facilitates communication and daily coordination between forty four field and customer service staff
  • Oversees operations to assure work flow is prioritized appropriately
  • Manages the activities of assigned staff in customer service, utility billing, backflow prevention, meter shop operations, and utilities dispatch operations
  • Interviews and makes recommendations on personnel issues, completes performance appraisals and counsels employees on performance related issues
  • Evaluates workload, assignments, and resolves interpersonal conflicts among staff
  • Schedules employees, assigns work and monitors its progress
  • Guides and develops employees in the accomplishment of their duties
  • Supervises and participates in the investigation and resolution of customer complaints
  • Prepares and monitors annual operating and capital budgets
  • Develops policies, procedures, ordinances and RFP’s related to areas of responsibility
  • Oversees special projects as needed
  • Actively promotes the City’s safety programs and ensures workers follow established safety practices
Customer Care Supervisor, 10/2003 to 05/2014
Comcast Cable CommunicationsCity, STATE,
  • Supervise a team of sixteen Billing and Repair Customer Care Professionals including establishing performance goals, providing FOCUS and performance reviews and employee development
  • Partner with Team Manager to coach and develop, lead an effective Customer Care team to achieve clearly defined productivity goals
  • Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing call monitoring reports
  • Actively promote and motivate individuals and team toward achievement of sales goals
Bachelor of Business Administration: , Expected in
American Intercontinental University - Weston, FL
GPA: 3.90, Summa cum Laude
G-400 Advanced Incident Command System Command & General Staff January 2017 Emergency Management Institute Backflow Prevention Tester Certification April 2015 Florida Plumbing and Backflow Association Boynton Beach, FL Cross Connection Control: Program Manager June 20, 2014 Cross Connection Control: Ordinance & Organization June 20, 2014 Cross Connection Control: Survey and Inspection June 20, 2014 Introduction to Backflow Prevention June 20, 2014 TREEO Center – University of Florida Gainesville, FL
American Backflow Prevention Association Since 2014 American Water Works Association Since 2014 American Public Works Association Since 2019 NAFA Since 2019

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Resume Overview

School Attended

  • American Intercontinental University

Job Titles Held:

  • Assistant Director/Public Works
  • Customer Service Superintendent/Public Utilities
  • Customer Care Supervisor


  • Bachelor of Business Administration

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