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Assistant Director/Public Safety Dispatcher/Supervisor Resume Example

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ASSISTANT DIRECTOR/PUBLIC SAFETY DISPATCHER/SUPERVISOR
Professional Summary
My extensive administrative experience working in the security field has made me a dedicated and focused worker, who excels at prioritizing, completing multiple tasks, and following through to achieve project goals.
Work History
Assistant Director/Public Safety Dispatcher/Supervisor, 07/2007 to 03/2014
 Universal Protection Service/ IPC International – Maryland
  • Conduct myself in a professional manner and work closely with a team of security personnel to enforce the established code of conduct set forth by the management of The Mall in Columbia.
  • Monitor over 100 CCTV cameras.
  • Assist Director of Public Safety with administrative duties including scheduling, payroll, training, and dispatching calls in a mall setting.
  • Work closely with local law enforcement when necessary.
  • Promote affirmative public relations and customer service standards to subordinates.
  • Accomplishments Entrusted by the Director of Public Safety to handle all administrative paperwork including payroll, interviewing new employees, monthly training completions, approving reports, maintaining logs, typing and submitting reports and many other administrative duties.
  • Assisted Howard County Detectives and FBI personnel in gathering of footage after the shooting at The Mall in Columbia in January of 2014.
  • History of bringing down numerous organized retail crime rings.
  • Assist contractors and mall management with the placement of CCTV cameras.
  • Active participant in creating the IPC International training video dealing with Organized Retail Crime, used nationwide.
  • Worked closely with mall management in the security planning of a new expansion of the mall as well as administration issues Work closely with Director of Public Safety to ensure all training completions required were complete and up to date for a staff of 21.
  • Entrusted by Mall Management and the Director of Public Safety to supervise all shifts in a busy shopping mall environment.
Sales Associate , 07/2007 to 03/2008
 Build A Bear Workshop – Columbia, MD
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
Assistant Manager, 11/2005 to 07/2007
 Oakley – Columbia, MD
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 12 sales associates and 2 team leaders
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
Sales Associate, 11/2003 to 11/2005
 Build a Bear Workshop – Columbia, MD
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
High School Diploma: 2003
 Oakland Mills High School - Columbia, MD
Certificate: Early Childhood Development, Howard Community College - Columbia, MD
Certifications
Completed LSU Anti-Terrorism online course sponsored by The Department of Homeland Security. CPR/AED certified Manadock Self Defense Tactics (handcuffing and subject control holds) OCAT certified (Pepper Spray) Supervisor and Dispatch trainer certified.
Skills
administrative, Art, CPR, customer service, dispatching, email, English, forth, law enforcement, Director, Excel, Powerpoint, Microsoft Word, natural, payroll, personnel, cameras, public relations, Retail, Safety, scheduling, Supervisor, trainer, typing, video
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Resume Overview

Companies Worked For:

  • Universal Protection Service/ IPC International
  • Build A Bear Workshop
  • Oakley
  • Build a Bear Workshop

School Attended

  • Oakland Mills High School
  • Howard Community College

Job Titles Held:

  • Assistant Director/Public Safety Dispatcher/Supervisor
  • Sales Associate
  • Assistant Manager

Degrees

  • High School Diploma : 2003
    Certificate : Early Childhood Development ,

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