assistant director patient registration resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful Assistant Director offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Strategic leadership
EMR Database development
EMR Database improvements
EMR Database testing
Business Development
Contract Management
Budgeting
Personnel Management
Operations Management
Schedule Coordination
LEAN for Leaders Graduate
Leadership Academy Graduate
Work History
10/2016 to CurrentAssistant Director Patient Registration Cleveland Clinic | Dalton, OH,
Track key business metrics and make recommendations for proactive adjustments to policies and procedures.
Participate in hiring and terminating employees.
Train and mentor new employees on department practices and provide comprehensive critical compliance requirements.
Create and update physical records and digital files to maintain current, accurate and compliant documentation.
Provide strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
Work with Department Director to identify costs for department and increase staff productivity to manage and maintain departmental budget.
Work closely with Director to develop and improve all aspects of department operations.
Keep operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
Support continuous process and performance improvement for manufacturing issues, robustness and compliance.
Develop, improve, maintain, and troubleshoot electronic medical records for hospital patient registration and hospital outpatient departments.
Maintain communication and information exchange with technical informatic and application analysts.
05/2011 to 10/2016Lead ED Patient Registration RepresentativeMarshall Medical Center | City, STATE,
Assisted department directors with management and supervision of ED patient registration and PBX
Participated in recruitment, selection and disciplinary process
Performs training, coaching and evaluations on all ED Registration and PBX staff
Updated, developed and maintained department policies and procedures
Participated and contributed to department development, improvements and implementation of work flow processes
Managed staff expectations, schedules and department coverage
10/2006 to 05/2011Patient Registration Representative Marshall Medical Center | City, STATE,
Collected patient information while performing administrative functions that included insurance collections, executing admissions, transfers and discharge procedures
Obtained signed statements
Followed strict adherence of hospital rules and regulatory compliance in fulfillment of duties
Provided input and support in implementation of new computer programs for Patient Registration and the departments it supports
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Assembled and disassembled patient charts based on specific departmental policies.
Visited patients' rooms to collect insurance and financial information required for registrations.
Imaged and scanned patient and registration documentation into electronic patient records.
Distributed informational materials, necessary forms and hospital procedures to patients.
Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Accurately inputted patient and insurance information into company's computer system using Paragon, Pacs, ED Manager and Epic.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
01/2008 to 01/2009Data Entry & Charge ClerkMarshall Medical | City, STATE,
Scheduled outpatient surgeries
Supported and provided backup to Patient Registration Department staff during breaks and lunches
Observed outpatient surgery procedures
Worked closely and provided support to Pre-service Unit and surgical staff to insure proper charge data entry
Education
Expected in to to Associate of Science | Social & Behavior SciencesFolsom Lake College, Placerville, CAGPA:
Expected in 05/1998 to to Certificate | Medical AssistantCentral Sierra Regional Operational Program, Shingle Springs, CA, GPA:
Accomplishments
Served as a key contributing member on two separate Lean teams resulting in improved department efficiencies
Played an integral role in the build and implementation of computer programs and department work flows for the Emergency and Communication departments
Provided essential planning and participated in the execution of the successful relocation and smooth transition of a critical hospital department
Championed the Marshall Medical work environment as a senior leadership selected member of a promotional video
Proven oversight, coordination and first line supervision of department functions for a team of 25+ employees
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