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Assistant Director of Services Resume Example

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ASSISTANT DIRECTOR OF SERVICES
Summary

Results-oriented professional with a diverse background in hospitality management and financial service.

Dedicated to providing excellent customer service and making operational and financial improvements. 

Skills

  • Great financial management and understanding
  • Strong knowledge of various Property Management and Hotel Operation systems 
  • Excellent time-management and prioritization skills, able to simultaneously handle multiple projects while solving complex guest's inquiries and exceeding expectations
  • Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA)
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Proven relationship-builder with unsurpassed interpersonal skills
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
Experience
Company NameCity, StateAssistant Director of Services11/2016 to Current
  • Oversee the Housekeeping department, consisting of 135+ associates at a 700+ villa Timeshare Resort 
  • Manage a yearly budget of more than $6 million dollars
  • Monitor monthly, quarterly, and yearly Budget P&L statements and critiques 
  • Handle HR responsibilities such as, payroll, workers compensation, leaves of absence (FMLA, TDI, HFLL), open enrollment, associate benefits, 401K account contributions and loan assistance, on-boarding, hiring interviews, termination and disciplinary actions
  • Ensure Marriott brand standards by carrying out room, lobby & public area inspections, controlling inventory and par levels on supplies & linen, and maintaining strong relationships with current and new 3rd party vendors
  • Instituted a property-wide Villa Care program which resulted to historical Villa and Resort Cleanliness scores to date
  • Implemented various associate recognition programs, which resulted to a historic high score of 99% in our Employee Satisfaction survey
  • Developed successful contingency plans to realign department spends back to budget forecasts without affecting Guest and Associate satisfaction scores
Company NameCity, StateFront Office Manager01/2015 to 11/2016
  • Oversaw Front Office, Security, and Night Audit operations
  • Coordinate schedules, quarterly/yearly budgets, payroll and expenses.
  • Responsible for Rooms profitability, guest satisfaction, and departmental productivity.
  • Interview, hire, train and retain associates for all supervised departments.
  • Planned and coordinated various In-House events/activities by working closely with Sales, Marketing, Food and Beverage, Housekeeping and other departments.
Company NameCity, StateAssistant Front Office Manager11/2013 to 01/2015
  • Proactively identify potential guest issues, assisted in Rooms Control.
  • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
  • Perform associate evaluations, provide coaching and development.
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
  • Ensure that all accounting transactions and cash handling procedures are in compliance.
Company NameCity, StateFinancial Advisor/Stock Broker10/2011 to 10/2013
  • Actively identify opportunities to sell clients Schwab financial products/services that will meet their needs-January through October 2013 have successfully persuaded new/current clients to bring over $13,000,000 in net new assets to Schwab.
  • Successfully obtained Series 7 and 63 licenses, utilize a variety of advanced computer applications and technology to quickly and effectively serve an array of client needs.
  • Place trades, offer clients financial education, information regarding market conditions and trends, and investing advice while identifying ways to maximize profits & achieve client financial goals.
Company NameCity, StateSales Consultant11/2010 to 05/2011
  • Negotiated contracts, warranties, payments, activations and upgrades.
  • Effectively communicated the unique selling proposition of AT&T products & services.
  • Consistently received 100% positive feedback from customer surveys while closing more than 20 new clients, resigning at least 50 existing customers and exceeding revenue goals monthly.
Company NameCity, StateHospitality Intern01/2010 to 10/2010
  • Directly addressed ticketing and entitlement needs of a diverse group of clients.
  • Build and maintain a positive relationship between the Walt Disney Company, its affiliates and guests by ensuring that all ticket fulfillment and reconciliation orders are distributed & delivered efficiently.
  • Established strong initial relationships with Disney guests by using probing questions to assess guest needs and assist them in planning an optimal vacation experience.
  • Consistently exceeded sales goals while guaranteeing a seamless buying experience for Disney guests.
Company NameCity, StateMarketing Intern08/2009 to 12/2009
  • Composed and distributed emails publicizing Las Vegas events to over 2,000 subscribers weekly, updated company website with ticket allocations and event details for over 15 local venues.
  • Responsible for communicating vital information correctly with the goal of maintaining solid relationships with current clients, building company credibility and attracting new clients.
Company NameCity, StateSpecial Event Agent02/2007 to 01/2010
  • Performed ticket sales to an elite customer base for headliners at The Colosseum - Las Vegas.
  • Prioritized and fulfilled customer seating requests and provided swift guest recovery and excellent customer service, thus maintaining the integrity of the AEG Live corporate image.
Licenses
Bachelor of Science:Hotel AdministrationUniversity of Nevada, City, StateHotel Administration
Skills
accounting, ADA, budgets, buying experience, cash handling, closing, coaching, interpersonal skills, computer applications, Computer-literate, contracts, client, clients, excellent customer service, financial, financial management, Front Office, image, Maestro, management reporting, market, Marketing, Micros, communicator, payroll, processes, Property Management, safety, selling, Sales, surveys, swift, time-management, unique, upgrades, website
Activities and Honors
2017 MVW Resort of the Year
2015 Manager of the Year 
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Resume Overview

School Attended

  • University of Nevada

Job Titles Held:

  • Assistant Director of Services
  • Front Office Manager
  • Assistant Front Office Manager
  • Financial Advisor/Stock Broker
  • Sales Consultant
  • Hospitality Intern
  • Marketing Intern
  • Special Event Agent

Degrees

  • Bachelor of Science : Hotel Administration

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