Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
Personable and approachable
Customer relations specialist
Work flow planning
Excellent planner and coordinator
Works well under pressure
Assistant Director of Photography12/2011 to 09/2014 Boston University – Boston, MA
Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations.
Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
Completed quarterly forecasting and monthly financial reviews.
Directly managed and oversaw the support staff to ensure department's daily processing, digital workflow, and scheduling to meet all previously coordinated deadlines.
Manage daily operational, logistical, administrative functions and systems for Boston University's Photography department.
Responsible for business to business communication within the Boston University community and outside media outlets to handle stock photo requests, confirm scheduling, and offer direction to support department's creative and customer service goals on projects.
Develop and nurture business to business relationships with key clients, resolving problems quickly, resulting in proven and consistent realization of superb creative work and excellent client relations.
Managed departments annual budget between $100-$400K.
Managed the archive, storage, and security of the Photography department's photo materials and intellectual property.
Redeveloped and managed new data management system for department in collaboration with internal and external consultants and support.
Responsible for oversight of the Photography department during Boston University's internal restructuring and reorganization throughout 2013-2014, as well as, hiring and training new hired staff members
Traffic Coordinator of Financial Publishing08/2007 to 03/2011 Fidelity Investments – Westlake, TX
Promoted to Traffic Coordinator position, to open Fidelity Investment's new Dallas site for Financial Publishing vertical. Participated in the hiring and training of ten new team members to include Quality Controllers and Typesetters, familiarizing participants on all publishing software.
Tested new technology and publishing processes, aiding in the development of the new site.
Managed internal workflow of scheduled regulatory reports, such as Annuals and Semi-annuals on a daily basis. Updated and communicated daily production status reports to off-site management and staff, to reflect accurate publishing activity for all stages of production, using Access, Excel, and Quicksilver media software. Conducted monthly overview meetings for the department.
Acted as point of contact for all production needs, in the absence of on-site management.
Liaised between internal business partners, external vendors, management, typesetters, proofreaders, and production coordinators.
Managed special projects and initiatives with business to business partners.
Initiated study of best delivery methods, to maximize delivery costs and customer satisfaction.
Developed and maintained transportation and distribution procedures to maximize delivery efficiency.
Consistently recognized as providing excellent customer service to business to business partner satisfaction, while balancing the needs and capabilities of the Production department.
Identified and mitigated risk with regard to processes within the department and applicable business units.
Performed quality control by randomly sampling documents prior to distribution.
Communicated to management needed changes regarding production schedule to enhance workflow.
Oversaw the compilation of monthly report of edits for during various production stages, relating to all revisions of retail, institutional, and insurance products.
Senior Electronic Publishing Specialist09/2005 to 08/2007 Fidelity Investments – Boston, MA
Managed design, format, and page layout production of all printed mutual fund collateral for all Financial Publishing Internal Operations group, managing a 30/60/90 day publishing cycle for the production of all Retail, Advisor, Quarterly, Multi-book funds, Canadian funds (FICL), and Various Insurance Products funds (VIP).
Worked with Production Coordinators to ensure that all scheduled production deadlines were met.
Managed file transfers, digital proof distribution, and proofreading for Financial Publishing department.
Trained and mentored new members of department.
Reviewed all documents for in-house style guide accuracy prior to submission for proofing.
Converted and staged the transfer of electronic files via content management system, to numerous business channels, both internal and external to Fidelity, with proven 100% accuracy.
Performed electronic fund delivery, creating PDFs, postscripts, postscript preparation, compliance with SEC regulations filing, and HTML creation for Fidelity's websites.
Resolved production-related challenges real-time.
Bachelor of Arts: Fine Arts, concentration in Graphic Design2005Merrimack College-