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Assistant Director of Graduate Studies Resume Example

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ASSISTANT DIRECTOR OF GRADUATE STUDIES
Summary

Higher education professional with comprehensive experience in implementing and utilizing information systems to increase the effectiveness of current business practices in the Graduate Studies Office of West Chester University.

Highlights
  • Data analysis
  • Project implementation planning
  • Technologically savvy
  • Student record maintenance
  • Recruitment Strategist
  • Oracle CRM On Demand
  • Oracle On Demand Marketing
  • LeapFrog and CourseLeaf
  • iDashboard
  • Social Media Management
Experience
Assistant Director of Graduate Studies09/2014 to Current
  • Designated as technical liaison in Graduate Studies
  • Chosen to be a part of the Data Integrity and CourseLeaf Implementation Groups
  • Began working with Associate Registrar and Administrative Computing to troubleshoot student records in relation to term requirements, Correct History error reports, Data Entry error reports, dual enrollment, defer process, and readmits at the Graduate level
  • Initiated collaboration with Administrative Computing and the Associate Provost and Graduate Dean on increasing the report functionality of CRM On Demand with PeopleSoft
  • Continued training in PeopleSoft Queries in order to increase turn around time for department specific query requests
  • Created and distributed department specific query requests in relation to department's recruitment needs
  • Generated Graduate Studies queries to better monitor students with deferred admission, provisional admission, and probationary status
  • Began working with Academic Computing and the Associate Director of Graduate Recruitment and Admissions on a new website for the Office of Graduate Studies
Graduate Admissions Recruiter01/2013 to 10/2014
  • Collaborated with Administrative Computing to implement Oracle's CRM On Demand and On Demand Marketing for use by the Graduate Studies Office in relation to recruitment needs and desired outcomes
  • Created training documents for end-users in Graduate Studies on specific CRM and PeopleSoft processes: prospect input, student defer process
  • Developed and maintained a prospect database via Microsoft Access
  • Analyzed Access database to provide the Associate Director, Senior Associate Director, and Associate Vice Provost and Graduate Dean with accurate prospect yield data
  • Evaluated current recruitment plans to identify gaps in resources needed for successful recruitment and retention
  • Implemented strategies to increase yield of prospects to applicants to matriculated students consistent with the WCU Strategic Plan
  • Facilitated visits to businesses, universities and other organizations to promote graduate student recruitment
  • Organized and executed on campus recruiting events such as, but not limited to, Open Houses and Information Sessions
  • Obtained a thorough understanding of degree programs and services at WCU while creating professional working relationships with both graduate coordinators and administrative offices on campus
  • Increased the following per recruitment strategies: geographical area, type and quantity of events, social media presence, global outreach
Graduate Assistant01/2010 to 12/2012Company Name
  • Gained knowledge of the recruitment to applicant work-flow
  • Enhanced understanding of confidentiality with private applicant information.
  • Secured trust of superiors to use databases that held student information.
  • Increased engagement on social media platforms: Facebook, twitter, blogspot
Associate Project Coordinator07/2007 to 09/2008Company Name
  • Maintained study database to accurately depict study progress for approximately 200 in house studies
  • Project lead for the creation of an online SharePoint database to house the company's internal and external projects with all pertinent revenue information
  • Collaborated with Account Managers to maintain an accurate view of studies seen in the company's pipeline to project estimated yearly earnings
  • Expanded communication and team-work skills by working with study directors other department members to insure customer satisfaction with both work completed and length of study time
  • Managed project teams to meet client deadlines
  • Identified any problems with the project teams and coordinated efforts to rectify issues to the clients' approval
  • Created monthly and quarterly revenue reports based on the relationship between projected and actual earnings
Education
Master of Arts: HistoryWest Chester UniversityCity, State
  • 30+ credits towards MA
Bachelor of Science: Biology and HistoryUrsinus CollegeCity, State
  • Biology Scholar
  • Biology student research assistant
Skills

Application Testing, Customer Relationship Management Systems, Data Analysis, Document Management, End-user Training, Microsoft Office, Oracle, PeopleSoft Troubleshooting, PeopleSoft Queries, Project Collaboration, Project Management, Process Analysis, SharePoint, System Implementation, System Performance Evaluation

Professional Memberships
  • Chairwoman of CCCBI - Women Influencing Business Committee (October 2013-Present)
  • Chester County Chamber of Business and Industry - Women Influencing Business Committee (2013-Present)
  • PhillyColleges.org (2013-Present)
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Resume Overview

School Attended

  • West Chester University
  • Ursinus College

Job Titles Held:

  • Assistant Director of Graduate Studies
  • Graduate Admissions Recruiter
  • Graduate Assistant
  • Associate Project Coordinator

Degrees

  • Master of Arts : History
    Bachelor of Science : Biology and History

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