Assistant Director Of Graduate Studies Resume Example Graduate Studies Office, West Chester University

ASSISTANT DIRECTOR OF GRADUATE STUDIES

Summary

Higher education professional with comprehensive experience in implementing and utilizing information systems to increase the effectiveness of current business practices in the Graduate Studies Office of West Chester University.

Highlights

Data analysis
Project implementation planning
Technologically savvy
Student record maintenance
Recruitment Strategist

Oracle CRM On Demand
Oracle On Demand Marketing
LeapFrog and CourseLeaf
iDashboard
Social Media Management

Experience

Assistant Director of Graduate Studies09/2014 to Current

Designated as technical liaison in Graduate Studies
Chosen to be a part of the Data Integrity and CourseLeaf Implementation Groups
Began working with Associate Registrar and Administrative Computing to troubleshoot student records in relation to term requirements, Correct History error reports, Data Entry error reports, dual enrollment, defer process, and readmits at the Graduate level
Initiated collaboration with Administrative Computing and the Associate Provost and Graduate Dean on increasing the report functionality of CRM On Demand with PeopleSoft
Continued training in PeopleSoft Queries in order to increase turn around time for department specific query requests
Created and distributed department specific query requests in relation to department's recruitment needs
Generated Graduate Studies queries to better monitor students with deferred admission, provisional admission, and probationary status
Began working with Academic Computing and the Associate Director of Graduate Recruitment and Admissions on a new website for the Office of Graduate Studies

Graduate Admissions Recruiter01/2013 to 10/2014

Collaborated with Administrative Computing to implement Oracle's CRM On Demand and On Demand Marketing for use by the Graduate Studies Office in relation to recruitment needs and desired outcomes
Created training documents for end-users in Graduate Studies on specific CRM and PeopleSoft processes: prospect input, student defer process
Developed and maintained a prospect database via Microsoft Access
Analyzed Access database to provide the Associate Director, Senior Associate Director, and Associate Vice Provost and Graduate Dean with accurate prospect yield data
Evaluated current recruitment plans to identify gaps in resources needed for successful recruitment and retention
Implemented strategies to increase yield of prospects to applicants to matriculated students consistent with the WCU Strategic Plan
Facilitated visits to businesses, universities and other organizations to promote graduate student recruitment
Organized and executed on campus recruiting events such as, but not limited to, Open Houses and Information Sessions
Obtained a thorough understanding of degree programs and services at WCU while creating professional working relationships with both graduate coordinators and administrative offices on campus
Increased the following per recruitment strategies: geographical area, type and quantity of events, social media presence, global outreach

Graduate Assistant01/2010 to 12/2012Graduate Studies Office, West Chester University

Gained knowledge of the recruitment to applicant work-flow
Enhanced understanding of confidentiality with private applicant information.
Secured trust of superiors to use databases that held student information.
Increased engagement on social media platforms: Facebook, twitter, blogspot

Associate Project Coordinator07/2007 to 09/2008Absorption Systems

Maintained study database to accurately depict study progress for approximately 200 in house studies
Project lead for the creation of an online SharePoint database to house the company's internal and external projects with all pertinent revenue information
Collaborated with Account Managers to maintain an accurate view of studies seen in the company's pipeline to project estimated yearly earnings
Expanded communication and team-work skills by working with study directors other department members to insure customer satisfaction with both work completed and length of study time
Managed project teams to meet client deadlines
Identified any problems with the project teams and coordinated efforts to rectify issues to the clients' approval
Created monthly and quarterly revenue reports based on the relationship between projected and actual earnings

Education

Master of Arts: HistoryWest Chester UniversityWest Chester, PA

30+ credits towards MA

Bachelor of Science: Biology and HistoryUrsinus CollegeCollegeville, PA

Biology Scholar
Biology student research assistant

Skills

Application Testing, Customer Relationship Management Systems, Data Analysis, Document Management, End-user Training, Microsoft Office, Oracle, PeopleSoft Troubleshooting, PeopleSoft Queries, Project Collaboration, Project Management, Process Analysis, SharePoint, System Implementation, System Performance Evaluation

Professional Memberships

Chairwoman of CCCBI - Women Influencing Business Committee (October 2013-Present)
Chester County Chamber of Business and Industry - Women Influencing Business Committee (2013-Present)
PhillyColleges.org (2013-Present)

Resume Overview

Companies Worked For:

Graduate Studies Office, West Chester University
Absorption Systems

School Attended

West Chester University
Ursinus College

Job Titles Held:

Assistant Director of Graduate Studies
Graduate Admissions Recruiter
Graduate Assistant
Associate Project Coordinator

Degrees

Master of Arts : History
Bachelor of Science : Biology and History

Assistant Director of Graduate Studies Resume Example

Resume Score: 90%

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