assistant director of bus services resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Assistant Director that offers advanced knowledge of transit operations and 35 years of progressive experience. Verifiable background overseeing business plans, operations, and managing teams. Polished in strategic management and problem solving, combines cross-functional competencies in operations planning, management development, and coaching staff while interfacing with executives.

  • Excellent Team Building
  • Labor Negotiating
  • Morale Boosting
  • Excellent Written and Oral Communication
  • Project Management
  • Team Collaboration and Leadership
  • Problem-Solving
  • Work Planning and Prioritization
  • Employee Coaching and Motivation
  • Employee Development
08/2007 to Current Assistant Director of Bus Services Miami-Dade DTPW | City, STATE,
  • Oversight of the Bus Services division to include Bus Operations and Bus Maintenance divisions
  • Responsible for the operation and maintenance of DTPW’s bus fleet while ensuring that scheduled service is delivered by applicable County, contractual, State, and Federal regulations
  • Managing a combined budget of $139,008,800 for Bus Services, Operations, and Maintenance
  • Responsible for approximately 2300 out of DTPW’s 4000 employees
  • Former project manager of the DTPW's Compressed Natural Gas Program; responsible for a budget of $369M for the Compressed Natural Gas Program’s construction and the initial 300 CNG bus delivery
  • Ensuring safe and reliable transportation for the citizens and visitors by operating and maintaining a bus fleet of 773; 97 fixed routes; 3 Bus Operations and 4 Bus Maintenance Divisions
  • Monitored team compliance with safety and health guidelines.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Managed staff, financials, and key performance indicators to facilitate business operations.
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Directed administrative professional teams and assessed individual progress and efficiency.
  • Cultivated and maintained relationships to promote positive work culture.
  • Directed special projects and daily operations.
  • Built a strong referral network to generate new business opportunities.
  • Developed department performance goals and methods for achieving milestones.
  • Established and implemented procedures for ordering materials and tools from approved suppliers.
  • Evaluated key business metrics and recommended adjustments to policies and procedures.
  • Created and enforced processes to boost company productivity.
11/2002 to 08/2007 Bus General Superintendent Miami-Dade County/ Miami-Dade Transit | City, STATE,
  • Responsible for ensuring that all scheduled fixed route bus service, special events, and emergency bus service is delivered safe and on time
  • Ensures that all goals are met including Absenteeism, Accidents, Discourtesy Complaints, On-Time Performance, etc
  • Maintain the Bus Operations Budget
  • Responsible for 3 Bus Operations Garages
  • Responsible for approximately 1900 employees
  • Oversaw daily work of team using knowledge of Federal Transit Administration (FTA), Florida Department of Transportation (FDOT), State of Florida, and Miami-Dade County policies and procedures.
  • Maintained a safe work site by implementing safety requirements and sanitization.
  • Provided technical guidance and assistance in resolving day-to-day problems with employees and managers.
  • Oversaw employee productivity to enforce efficient use of materials and equipment.
  • Established and implemented procedures for ordering materials and tools from approved suppliers.
03/1998 to 11/2002 Bus Division Chief Miami-Dade County/Miami-Dade Transit | City, STATE,
  • Responsible for Bus Operations Northeast Division to ensure that all bus operators are departing the division on time to meet scheduled service
  • Ensure that all goals set for the division are achieved including absenteeism, accidents, discourtesy complaints, On-Time Performance, etc
  • Responsible for approximately 650 employees and for reporting all safety malfunctions of the divisions and ensuring that the necessary repairs are made.
  • Communicated company policies and procedures, demonstrated work routines, and documented performance.
  • Managed staffing, recruitment, interviewing, and selection of potential team members in alignment with station needs.
  • Worked with my management team to improve workflows and eliminate unnecessary tasks.
Education and Training
Expected in 06/2015 to to Lean Six Sigma - Green Belt Miami-Dade County | Florida International University, Miami-Dade County, FL, GPA:
Expected in 04/2013 to to Strategic Management | Academy For, Miami-Dade County, FL, GPA:
Expected in 04/2001 to to | Florida International University, , GPA:
Expected in 05/1986 to to Bachelor of Arts Degree | University of South Florida, Tampa, FL, GPA:
Expected in 06/1984 to to Associate of Arts | Miami-Dade Community College, Miami-Dade County, FL, GPA:
Activities and Honors
Conference of Minority Transportation Officials (COMTO) American Public Transportation Association (APTA) Florida Public Transportation Association (FPTA)
Additional Information
  • Additional information is available upon request.

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Resume Overview

School Attended

  • Florida International University
  • Academy For
  • Florida International University
  • University of South Florida
  • Miami-Dade Community College

Job Titles Held:

  • Assistant Director of Bus Services
  • Bus General Superintendent
  • Bus Division Chief


  • Lean Six Sigma - Green Belt Miami-Dade County
  • Strategic Management
  • Bachelor of Arts Degree
  • Associate of Arts

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