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Assistant Director Resume Example

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ASSISTANT DIRECTOR
Professional Summary

High-integrity, critical thinker, efficient, and patient-centered RN who is service-oriented and dedicated to delivering excellent nursing care through a holistic approach in applying the nursing process. Attentive of a patient's physical, emotional, and mental wellbeing. Offer culturally competent care and therapeutic communication in English and Punjabi.

Skills
  • Nursing Diagnosis
  • Physical and neurological examinations
  • Electronic Charting & Documentation
  • Attentive Bedside Care
  • Medication Calculations
  • Therapeutic Communication
  • Patient Rapport Building
  • Active Listening
  • Team player with Leadership experience
  • Thrive to learn
  • Patient and family advocacy
Work History
Assistant Director03/2017 to 06/2017
CIS Keystone FUNCTIONAL RESTORATION PROGRAM, Sacramento, CA
  • Successfully launched outpatient chronic pain program
  • Collaborated with physician, physical therapist, psychologist, and administrative staff ensuring efficient and effective patient services
  • Led meetings serving as chairperson
  • Updated and streamlined patient tracking system
  • Authored standardized procedures, creating documents, intake forms, curriculum binders, and legal waivers
  • Recruited, trained, and supervised administrative staff, shaping a team committed to excellence
  • Displayed outstanding customer service, conflict resolution, and organization skills, swiftly solving patient concerns
  • Obtained utilization review exposure, corresponding with insurance companies for patient authorizations
Physical Therapy Aide and Scheduler08/2016 to 04/2017
BURGER REHABILITATION, Folsom, CA
  • Served as friendly and knowledgeable first point of contact for diverse patient population in this fast-paced and high-volume physical therapy center
  • Managed front office, greeted patients, collected co-pays, answered phones, and maintained accurate patient schedules and files
  • Demonstrated competency explaining benefits and working with variety of insurance (WIC, HMO, PPO)
  • Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols
  • Assisted with treatment and clerical needs of eight customers during an hour
Elementary School Educator/Teacher10/2001 to 10/2006
PEEL DISTRICT SCHOOL BOARD, Brampton, ON, Canada
  • Excelled at creating calm, fun-filled learning environment that encouraged children, instilling discipline
  • Tapped in assessment skills to adapt teaching methods and identify students' learning capabilities in high-needs class with many ESL and special needs pupils
  • Established and maintained exceptional working relationships with parents
  • Earned reputation as strong-willed advocate with high level of integrity
  • Grew literacy-based programs for optimum cross-curricular student learning
  • Influential resource and mentor, supporting two new teachers, and coaching teaching assistants
  • Developed learning objectives for each subject area to quantify learning and set benchmarks
  • Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses, in-service trainings, and involvement in Principal's Advisory Committee
Education
Master of Science: : Entry Level Masters in Nursing Case Management, 05/2020
SAMUEL MERRITT UNIVERSITY, - Oakland, CA
  • Graduated with 3.94 GPA
  • Nominee for Sigma Theta Tu
  • Thesis: A Case Management Program to Address Frailty in Elders with Heart Failure: With Evidence-based Best Practices; Case Management Models
  • Presentations: Case Management Models; Process Analysis and Implementation of Hourly Rounding to Improve Patient Satisfaction; Oral Dextrose to Treat Post-Natal Hypoglycemia, and more.
  • Member of Interprofessional Student Hotspotting Initiative at Samuel Merritt in Partnership with Camden Coalition of Healthcare Providers (9/2019 to 3/2019) *Acquired pivotal training in holistic care management program which strives to improve the wellbeing of vulnerable individuals and high-utilizers with complex health and social needs. Received in-depth training on trauma informed care, social determinants of health, team-building, communication, motivational interviewing, advocacy, and more to improve care delivery. *Proved outstanding management abilities, working with previously homeless patient with multiple comorbidities: accompanied patient to appointments, conducted nursing assessments and connected with community resources. *Created customized care plans, centered on patient's own goals, helping them realize their highest level of health and wellbeing.
Graduate School Prerequisites
American River College - Sacramento, CA
Post-Graduate Certificate in Education (Qualification ages 3-11, Specialist Subject: Numeracy): : Education
CANTERBURY CHRIST CHURCH UNIVERSITY COLLEGE - Canterbury, Kent UK, England
Bachelor of Arts: : Sociology
UNIVERSITY OF TORONTO - Mississauga, ON
Certifications
  • California RN (95204466)
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • EKG Certification,
  • Mental Health First Aid,
  • Ontario Elementary Teacher's Federation-License (459993)
Clinical Rotations

Clinical Rotations

Sutter Medical Center Sacramento:

Case Management Internship (235 hours) Jan 2020 - Mar 2020

Preceptorship: Cardiovascular Interventional Unit & Progressive Care Unit (186 hours) Feb 2019 - Apr 2019

Maternity / L&D (135 hours) Nov 2018- Dec 2018

Pediatrics (135 hours) Oct 2018 - Nov 2018

Critical Care (135 hours) Sep 2018 - Oct 2018

Medical Surgical (272 hours) Jun 2018 - Aug 2018

Psychiatric / Mental Health (135 hours) Feb 2018 - Apr 2018

Sacramento Regional Conservation Corps:

Community Health (116 hours) Jan 2019- Feb 2019

Additional Information
  • MEMBERSHIPS: Case Management Society of America, American Case Management Association
  • TECHNOLOGY: EPIC, AllScripts, Advanced MD electronic medical records (EMR); Citrix, MS Office, Google doc
Accomplishments
  • Lauded by preceptor for excellent attitude, organizational skills, eagerness to learn, devotion to patients and their families, and communication skills. “You are the best student I have precepted and I've been a nurse and precepting students for 17 years!”
  • Clinical skills practiced for acute, chronic, and terminally ill conditions, include dressing changes, post-op care, IV drips and pushes, central line care, management of VADs, TPN, PPN, nasogastric suctioning, NG tube care and feeding, heart monitoring, closed-chest drainage, hemodynamic monitoring.
  • Background advantageous to serving as a bedside nurse. Provided holistic and individualized care as a Physical Therapy Aide and managed a classroom as an Elementary School Teacher.
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Resume Overview

Companies Worked For:

  • CIS Keystone FUNCTIONAL RESTORATION PROGRAM
  • BURGER REHABILITATION
  • PEEL DISTRICT SCHOOL BOARD

School Attended

  • SAMUEL MERRITT UNIVERSITY,
  • American River College
  • CANTERBURY CHRIST CHURCH UNIVERSITY COLLEGE
  • UNIVERSITY OF TORONTO

Job Titles Held:

  • Assistant Director
  • Physical Therapy Aide and Scheduler
  • Elementary School Educator/Teacher

Degrees

  • Master of Science : Entry Level Masters in Nursing Case Management , 05/2020
    Graduate School Prerequisites
    Post-Graduate Certificate in Education (Qualification ages 3-11, Specialist Subject: Numeracy) : Education
    Bachelor of Arts : Sociology

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