assistant director resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various sites of practice. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Collaborative leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Interpersonal and human relations
  • Networking and critical thinking
  • Verbal and written communication
  • Decision making and problem solving
  • Program operations and improvements
  • Strategic planning
  • Financial Management
  • Business administration
  • Staff Management
  • Financial administration
  • Budgeting
Work History
04/2018 to Current
Assistant Director Saint Leo University Saint Leo, FL,
  • Responsible for operational affairs, administrative functions, and financial management
  • Responsible for developing and directing long-range business plan for expanding program
  • Ensure day-to-day operations for education training of 37 residents locally and throughout WWAMI Region (Washington, Wyoming, Alaska, Montana and Idaho)
  • Direct and manage $4.5 million dollar operating budget
  • Supervise fiscal management, including directing staff training and financial planning, budgeting and accounting functions
  • Establish financial management policies. Provide planning, budgeting and accounting functions for operating budgets, grant and gift budgets, applying appropriate stewardship of available funding streams
  • Direct strategic use of resources and oversee management of budgets to assure compliance with complex University, State and Federal guidelines and laws involving personnel/payroll, purchasing, budget management and travel
  • In partnership with Program Director, directs strategic business, program growth and enhancement, policy development implementation, and operational planning for training program.
  • Senior advisor to Program Director, providing interpretation of national accreditation policies, background information, financial guidance, and management advice
  • Develop policies and administrative processes to ensure continued accreditation through the Accreditation Council of Graduate Medical Education (ACGME)
  • Provide guidance and counsel to faculty, staff, and trainees concerning, board certification, patient care service structures, teaching, and resident research activities
  • Administrative liaison between Boise Internal Medicine Residency, education programs at affiliated training sites throughout Idaho (WWAMI) and, Boise Veterans Administration, and University of Washington School of Medicine.
01/2008 to 03/2018
Assistant Director of Operations, Site Manager, Revenue Cycle Man University Of Washington School Of Medicine City, STATE,
  • Responsible for oversight and day-to-day activities of Radiology's sites located at Seattle Cancer Care Alliance (SCCA), Harborview Medical Center (HMC), and University of Washington Medical Center (UWMC)
  • Manage administration and staff of Radiology's academic and teaching programs
  • Create and maintain operations for all sites of practice, providing oversight and developing policy management
  • Manage all regulations concerning aspects of departmental program operation activities while ensuring compliance with all University of Washington policies and procedures
  • Exercise independent judgment and discretion in work directly to management policies and department business operations and delegate authority to make commitments that affect department operations
  • Establish for both faculty and staff effective communication mechanisms within and across each site of practice within department and its various sites, and with university, hospital, and external parties
  • Serve as liaison with directors of other departments, with internal and external agencies, and with local community
  • Develop policies and procedures related to administration of the academic and teaching programs relevant to UWMC, HMC and SCCA site of practices
  • Serve as point of contact with School of Medicine Dean’s Office, HMC Hospital Administration and senior administrators at other clinical facilities
  • In conjunction with directors, review, develop and assign space to staff and faculty, including research laboratory areas and offices
  • Identify staffing requirements for professional and administrative functions of the department; make modifications to staffing mix (job type and appointment percentages) as warranted to meet both short- and long-term organizational needs
  • Ensure positions are appropriately classified according to university and state personnel systems
  • Ensure appropriate and timely processes & systems are in place for appointments, salary actions, disciplinary actions, and separation of employees
  • Maintain knowledge of rules and regulations pertinent to recruitment, training, supervision, retention, promotion, and discharge of various categories of employees
  • Developed and maintained primary partnership for administrative communications and projects with SoM Dean's Office, various university offices, and hospital human resources
  • Analyze, review, and monitor all aspects of revenue cycle
  • Manage physician education, training, and compliance
  • Identify problems and/or errors resulting in denial or inaccurate billing and payment
  • Work collaboratively with Faculty providers, UW Physicians, hospital, and professional fee administrative staff to minimize error and maximize effectiveness of billing and collection process
  • Serve as Department’s resource for issues related to third-party reimbursement, ICD-10 and CPT coding, governmental and insurer rules and regulations, and best practices for documentation and billing operations
  • Prepare monthly, quarterly and annual physician productivity and billing/collection reports for Section Chiefs, Associate Directors and Chairman.
08/1993 to 07/2003
Production Manager, Production Supervisor, Title Officer/Examiner, Customer Service Representative/Title Clerk First American Financial Corporation City, STATE,
  • For over three years, managed over 70 employees which consisted of recruitment, dismissal, reviews, incentives, personnel issues and counseling
  • Monitored day to day production workflow, by turn time reports as well as responding to and implementing clients request and needs
  • Applied lean practices to balance workflow and eliminate unnecessary steps
  • Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels
  • Resolved issues quickly to maintain productivity goals
  • Responsible for troubleshooting and navigating concerns from escrow, attorneys, lenders and realtors regarding closings on specific real estate transactions
  • Provided primary customer support to internal and external customers
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with minimal wait times
Expected in 2013 to to
: General Studies
Bellevue College - Bellevue, WA
Expected in 2008 to to
Diagnostic Radiology Coding Seminar:
NW Regional - Portland, OR
Expected in 2008 to to
University Healthsystem Consortium-Faculty Practice Solutions Center - Coronado, CA
Expected in 1995 to to
Certified Home Health Aide/Nursing Assistant:
Santa Rosa Junior College - Santa Rosa, CA
Expected in 1991 to to
: General Studies
Orange Coast College - Costa Mesa, CA
  • University of Washington Distinguished Staff Award Nominee

Certified SMS- Childbirth Educator- 2007

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Resume Overview

School Attended

  • Bellevue College
  • NW Regional
  • University Healthsystem Consortium-Faculty Practice Solutions Center
  • Santa Rosa Junior College
  • Orange Coast College

Job Titles Held:

  • Assistant Director
  • Assistant Director of Operations, Site Manager, Revenue Cycle Man
  • Production Manager, Production Supervisor, Title Officer/Examiner, Customer Service Representative/Title Clerk


  • Diagnostic Radiology Coding Seminar
  • Certified Home Health Aide/Nursing Assistant

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