assistant director resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

6 years of expertise in childcare center administration. Directed creative programming and administrative staff for daycare centers serving 205 children. Highly effective at increasing efficiency through creating organized systems of information.

  • Staff management
  • Program management
  • Operations management
  • Team leadership
  • Filing and data archiving
  • Multi-line phone proficiency
  • Excellent planner and coordinator
  • 40 WPM typing speed
  • Social media knowledge
  • Excellent communication skills
  • Administrative support
  • Office administration
  • Scheduling
  • Employee training and development
  • Customer service-oriented
  • Office management
  • Flexible
  • Sorting and labeling
  • Mail handling
Work History
06/2019 to Current
Assistant Director Goodwill Redwood Empire Santa Clara, CA,
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Stayed current on DCF codes and NECPA guidelines to maintain compliant program operations in Florida.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
01/2015 to 05/2019
Lead Preschool Teacher Valley Ymca Scottsdale, AZ,
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Promoted sensory development by providing access to different textures.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Submitted weekly lesson plans.
  • Cleaned toys and classroom equipment.
  • Prepared pre-class materials.
  • Planned educational opportunities based on children's interests.
05/2014 to 01/2015
Team Member Nsk Mi, MI,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Counted cash in register drawer at the beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Taught new team members correct procedures for all areas of operations.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Kept track of material and supply inventories.
11/2013 to 01/2014
Customer Service Representative Graybar Electric Company, Inc. Carteret, NJ,
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Expected in 05/2013 to to
High School Diploma:
Heritage High School - Palm Bay, FL
  • Awarded A/B Honor Roll all 4 years
  • Graduated with 3.1 GPA
  • Awarded Excellence in Spanish
Expected in 05/2018 to to
Associate of Arts: General
Eastern Florida State College - Palm Bay, FL,
  • Graduated with 3.0 GPA
  • Minored in Early Childhood Education
  • Dean's List Fall and Spring of 2018
Expected in 12/2022 to to
Bachelor of Science: Healthcare Management
Eastern Florida State College - Melbourne, FL,
  • Dean's List Fall of 2019
  • Continuing education in Healthcare Management

40 DCF Hours

Directors Credential

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Resume Overview

School Attended

  • Heritage High School
  • Eastern Florida State College
  • Eastern Florida State College

Job Titles Held:

  • Assistant Director
  • Lead Preschool Teacher
  • Team Member
  • Customer Service Representative


  • High School Diploma
  • Associate of Arts
  • Bachelor of Science

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