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assistant director resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

6 years of expertise in childcare center administration. Directed creative programming and administrative staff for daycare centers serving 205 children. Highly effective at increasing efficiency through creating organized systems of information.

Skills
  • Staff management
  • Program management
  • Operations management
  • Team leadership
  • Filing and data archiving
  • Multi-line phone proficiency
  • Excellent planner and coordinator
  • 40 WPM typing speed
  • Social media knowledge
  • Excellent communication skills
  • Administrative support
  • Office administration
  • Scheduling
  • Employee training and development
  • Customer service-oriented
  • Office management
  • Flexible
  • Sorting and labeling
  • Mail handling
Work History
06/2019 to Current
Assistant Director Goodwill Redwood Empire Santa Clara, CA,
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Stayed current on DCF codes and NECPA guidelines to maintain compliant program operations in Florida.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
01/2015 to 05/2019
Lead Preschool Teacher Valley Ymca Scottsdale, AZ,
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Promoted sensory development by providing access to different textures.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Submitted weekly lesson plans.
  • Cleaned toys and classroom equipment.
  • Prepared pre-class materials.
  • Planned educational opportunities based on children's interests.
05/2014 to 01/2015
Team Member Nsk Mi, MI,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Counted cash in register drawer at the beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Taught new team members correct procedures for all areas of operations.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Kept track of material and supply inventories.
11/2013 to 01/2014
Customer Service Representative Graybar Electric Company, Inc. Carteret, NJ,
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Expected in 05/2013 to to
High School Diploma:
Heritage High School - Palm Bay, FL
GPA:
  • Awarded A/B Honor Roll all 4 years
  • Graduated with 3.1 GPA
  • Awarded Excellence in Spanish
Expected in 05/2018 to to
Associate of Arts: General
Eastern Florida State College - Palm Bay, FL,
GPA:
  • Graduated with 3.0 GPA
  • Minored in Early Childhood Education
  • Dean's List Fall and Spring of 2018
Expected in 12/2022 to to
Bachelor of Science: Healthcare Management
Eastern Florida State College - Melbourne, FL,
GPA:
  • Dean's List Fall of 2019
  • Continuing education in Healthcare Management
Certifications

40 DCF Hours

Directors Credential

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Resume Overview

School Attended

  • Heritage High School
  • Eastern Florida State College
  • Eastern Florida State College

Job Titles Held:

  • Assistant Director
  • Lead Preschool Teacher
  • Team Member
  • Customer Service Representative

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Science

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