assistant director resume example with 6+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Career devoted to organizations that support those in need of support and resources. Six years of experience providing supervision and management to organizations with increasing levels of responsibility and complexity. A strong, proactive leader and visionary with a hands-on approach to creative solutions. Energetic and experienced problem-solver with a focus on processes that promote issues prevention and mitigation. Agile at providing high-level, strategic analysis and planning, and able to manage assignments quickly and accurately to effect successful outcomes.
  • Strategic Leadership
  • Database Development
  • Team Leadership
  • Budgeting and Forecasting
  • Teaching
  • Staff Management
  • Strategic Planning
  • Project Management
  • Operations Management
  • Key Relationship Management
  • AD, Managing, Workshops
  • Agile, Meetings
  • Approach, Mentoring
  • Budget, Access
  • Budgeting, Network
  • Bi, Operations Management
  • Coach, Organizing
  • Coaching, Organizational
  • Color, Policies
  • Competitive, Problem-solver
  • Contracts, Processes
  • Clients, Program Management
  • Client, Project Management
  • Data collection, Protocols
  • Database Development, Quality
  • Delivery, Recruiting
  • Directing, Relationship Management
  • Documentation, Reporting
  • Edge, Safety
  • Event planning, Staff Management
  • Senior management, Strategic
  • Finance, Strategic analysis
  • Focus, Strategic Planning
  • Forecasting, Supervision
  • Grant proposals, Supervising
  • Team Leadership, Teaching
  • Leadership, Troubleshoot
  • Director, Vision
Work History
ASSISTANT DIRECTOR, 07/2017 - Current
Qurate Retail Group Bethlehem, PA,
  • Recruiting, train, managing, and supervising four service coordinators who each oversee teams of three AmeriCorps members.
  • Providing coaching, professional development and training to staff and AmeriCorps members for projects and ongoing operational needs.
  • Directing work of four teams’ members to create cutting-edge service delivery that is high quality, high impact, youth-centered practices.
  • Monitoring four teams’ service delivery to ensure quality of services and implementing new procedures and protocols to improve outcomes.
  • Developing and implementing The Choice Program services in Howard County, a new jurisdiction, expanded in 2017.
  • Leading (and collaborating with peers and others) to plan, organize and execute more than 60 organizational events since 2015.
  • Collaborating with senior level managers to support the ethical and efficient management of $4 million operating budget.
  • Establishing and maintaining successful relationships with community partners, funders, stakeholders, and sponsors including Department of Juvenile Services case managers and regional directors in three jurisdictions: Baltimore City, Baltimore and Howard Counties.
  • Analyzing and evaluating data and creating solutions to support the effectiveness of services.
  • Collaborating with senior management to ensure efficient operations and achieving target dates; overseeing program delivery deadlines and requirements to fulfill priority contracts.
  • Tracking key program outputs and making recommendations for proactive adjustments to policies and procedures.
  • Analyzing impacts of regulatory changes on operations and developing mitigation plans.
  • Engaging analytical subject matter university-based experts to troubleshoot critical process-related deviations and enhancing process improvements.
SERVICE COORDINATOR, 08/2016 - 07/2017
Carrier Corporation Kingston, RI,
  • Designed individualized service plans that reflected clients' goals and preferences.
  • Supervised daily operations and staff, assessed employee performance including implementing preventive maintenance schedules, and safety.
  • Evaluated employees/ performance and provided coaching to strengthen employees’ skills set.
  • Motivated and coached team members to improve quality and increase productivity resulting in youth and family satisfaction.
  • Increased and improved staff and AmeriCorps’ core competencies with ongoing training and close employee mentoring for new and experienced team members.
  • Served as liaison between the maintenance team and management to ensure timely completion of tasks.
  • Implemented systems to ensure timely and accurate delivery of documentation to community partners.
  • Collaborated with Department of Juvenile Services by performing weekly visits to discuss caseload and youth and develop appropriate treatment plans.
  • Oversaw high quality, high impact advocacy services to support and coach youth and families to decrease recidivism and increase graduation and employment rates.
  • Provided professional development and coaching of AmeriCorps Members bi-weekly and providing crisis intervention and mediations as necessary to avoid and/or resolve conflict and issues with enrolled youth.
  • Established and maintained relationships with a community partner to create a network of aftercare services for youth and families exiting The Choice Program to ensure a smooth transition.
Job Corps Irvine, CA,
  • Facilitated parenting groups to encourage and foster positive parent/child interactions.
  • Led a girls' group for elementary school girls focusing on empowerment leadership and education for Women of Color.
  • Promoted social/emotional skill building for children aged three to five by conducting weekly skill building workshops.
  • Guided event planning and community organizing efforts for members in the Upton Community in Baltimore City.
  • Wrote and received competitive $15,000 KABOOM grant to finance funding to construct a playground in the Upton Community in Baltimore City.
  • Fostered a positive working relationship with administrators at Samuel Coleridge Taylor Elementary School in Baltimore City.
  • Developed and implemented an efficient system to track and organize client files allowing easy access while maintaining client confidentiality.
UMBC, University Of Maryland Baltimore Campus City, STATE,
  • For an interim period of up to 120 days including:.
  • Maintaining and improving existing relationships with Choice's major funding partner: Department of Juvenile Services, including consistent clear communication, participation in quarterly meetings and with greater frequency as needed, responding to inquiries from external parties including for public meetings, records requests, and data reports.
  • Overseeing continuity of high quality, high impact, youth-centered services for nine Intensive Advocacy/Department of Juvenile Services teams throughout central Maryland.
  • Identifying, addressing, and improving DJS referrals to maximize appropriate utilization, significantly flagged low numbers and potential obstacles in particular in Baltimore City and Howard County.
  • Working to address and improve services, resulting in immediate improvements.
  • Participating in weekly Vision Team, senior leadership meetings; convening and facilitating IA/DJS ops biweekly and weekly DJS/IA AD ops meetings.
  • Collaborating closely with deputy director, director, and manager of IT/data to prepare grant proposals, reports to Department of Juvenile Services and organization-wide annual report.
  • Facilitating information sharing among the organization, including deliberations and decisions from senior leadership meetings.
  • Collaborating with QT (Quality Task Team) to improve overall program’s direct services, data collection, and reporting.
  • Recommending solutions to ensure continuity of operations for all DJS/IA teams.
MASTER OF BUSINESS ADMINISTRATION: Nonprofit Management, Expected in 07/2022
University of Maryland Global Campus - Baltimore, MD
Status -
MASTER OF SOCIAL WORK: Clinical Mental Health, Community Organizing, Expected in 08/2015
University of Maryland - Baltimore, MD
Status -
Dual Degree: , Expected in 08/2010
Towson University - Towson, MD
Status -
Professional certificate completed in Program Management: , Expected in
- ,
Status -
BACHELORS OF SCIENCE: Criminal Justice and Psychology, Expected in
- ,
Status -

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • University of Maryland
  • Towson University

Job Titles Held:



  • Dual Degree
  • Professional certificate completed in Program Management

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