Assistant Director resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and organized Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Skills
Time Management
Operational Records Maintenance
Financial Reporting Coordination
Financial Operations Oversight
Verbal and Written Communication
Employee Work Scheduling
Employee Supervision
Operating Plans Development
Process Implementation
Decision Making
Education and Training
University of PhoenixPhoenix, AZ, Expected in 06/2021 ā āMasters of Business Administration: - GPA:
University of PhoenixPhoenix, AZ, Expected in 06/2016 ā āBachelor of Science:Business - GPA:
Katherine GibbsMontclair, NJ, Expected in 06/2003 ā āAssociate of Applied Science:Business - GPA:
Experience
Brooklyn Community Services - Assistant Director Brooklyn, NY, 08/2003 - 12/2010
Responsible for maintaining licensing, finances, state reports, and staffing
Oriented, trained, and directed staff to achieve objectives.
Mentored new employees on industry practices and business operations.
Managed schedules by completing work accurately and on time.
Monitored team compliance with safety and health guidelines.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Handled incoming and outgoing mail, email and faxes.
Coached and guided direct reports on day-to-day operations and company policies and procedures.
Oversaw staff, financials and key performance indicators to manage business operations.
Cultivated and maintained positive relationships with employees and freelance personnel.
Liaised with stakeholders to address issues and implement solutions.
Directed special projects and daily operations.
Established budgets and tracked expenses to drive operational efficiency.
Developed department performance goals and methods for achieving milestones.
Negotiated vendor pricing to save equipment and supplies costs.
Coxhealth - Family Liaison Lamar, MO, 12/2013 - 07/2019
Organized community resources and coordinated referrals to give parents additional support.
Completed intake assessments on families to determine service needs.
Supported needs of at-risk families with housing, food and other critical assistance.
Discussed eligibility requirements for different services to help families gather required information and documentation.
Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
Identified appropriate community resources and provided referrals for services.
Interviewed family members to assess situations, capabilities and problems.
Referred family members to outside support options to assist with coping during times of increased stress.
Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Supervised team of volunteers, delivering in-depth training and mentoring.
BEN/ Achieve Community Charter School - Family & Community Engagement Specialist City, STATE, 07/2019 - Current
Built and maintained strong relationships with families by successfully resolving issues and responding promptly to family needs.
Assisted social workers with building, coordinating and leading programs delivering high-quality family support.
Partnered with families and provided resources to build growth that promoted better self-reliance.
Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Collaborated with community-based organizations and key stakeholders to address community initiatives.
Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
BEN / Achieve Community Charter School - Interim Director of Operations City, STATE, 12/2021 - Current
Motivated and supported field workers completing work to increase work quality and team productivity.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Assigned work to employees based on project requirements and individual team member strengths.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
Generated reports to assess performance and adjusted workflows to realign with targets.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Motivated employees to share ideas and feedback.
Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
Assessed team proficiencies, identifying and targeting areas for improvement.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Adhered to operational schedules by monitoring performance indicators.
Managed special projects through effective emergency resolution.
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