Hardworking, honest, dedicated and goal oriented. Highly motivated and resourceful individual with good communication and people skills with the ability to work under pressure and meet tight deadlines. Adaptable in any environment, with a creative approach to problem solving along with negotiation and sales skills. Has the ability to carry out a number of tasks simultaneously and willing to go above and beyond for the said tasks at hand.
Skills
Staff training and development
Customer retention
Purchasing and planning
Schedule management
Recruiting and Hiring
Sound judgment
Excellent communication
Multitasking
Superb attention to detail
Forklift operating
Zamboni operating
Ice Maintenance
Issue resolution
Problem solving
Revenue tracking
Fiscal budgeting knowledge
Microsoft Excel
Microsoft PowerPoint
Fastbooks
Experience
09/2018 to Current
Assistant DirectorGolden Valley Memorial Healthcare – Warsaw, MO,
Cultivated and maintained positive working relationships with employees and freelance personnel.
Mentored and supported new employees on industry practices and business operations.
Worked closely and followed up with colleagues regarding documentation, operational issues and materials ordering
Trained managers and staff on information and duties required for daily activities.
Oversaw events hosted for average of 40,000 people and assisted with crowd control.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Met operational objectives by establishing qualified staff, and providing outstanding customer service.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Participated in community events and developed relationships with public to attract new patrons.
Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Increased overall team efficiency and productivity.
Regulation NHL size ice rink painting and building.
Ice maintenance and resurfacing.
Ice building and painting.
04/2015 to 08/2018
Events ManagerHighgate Hotels – Independence, MO,
Implemented large-scale cultural event productions to appeal to high-profile, international, and governmental clients.
Designed contracts, collected fees and booked venues for events.
Selected event materials which aligned with clients' requests and vision.
Maintained close communication with clients to mitigate service issues.
Coordinated vendors, timelines and budgets for events.
Worked effectively in cross-functional, fast-paced environment to complete event tasks.
Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
Planned event logistics by performing site evaluations and cost estimates.
Communicated event timelines to stakeholders for on-time event execution.
Opened facility daily and prepared areas for service.
Analyzed, monitored and maintained inventory.
Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Change over management for annual events in Coliseum and other facilities on premise.
01/2014 to 04/2015
Assistant ManagerRalph Lauren – Sevierville, TN,
Coached and mentored employees by delivering training, guidance and performance monitoring.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize team productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Coordinated vendors, timelines and budgets for events.
Planned and executed sporting events and rink rentals.
01/2010 to 04/2015
Sound and Lighting TechnicianOdessa Jackalopes – City, STATE,
Operated control consoles to regulate volume levels and sound quality.
Supervised the production and post-production of television, radio, audio streaming and other media projects.
Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
Evaluated circuit boards to component level using variety of instruments to resolve issues.
Inspected electrical components to identify defects and hazards and to make necessary adjustments.
Communicated with staff coordinate work, maintain efficiency and achieve production targets.
Education and Training
Expected in 05/2014
High School Diploma: Claire High School - Odessa, TX, GPA:
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