assistant resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Energetic and outgoing person with dedication to positive guest relations. Passionate about securing new, challenging positions in a fast-pace environment. Offering 7 years experience in high-volume dining, customer service and cash-handling.
Results-driven waitress familiar with daily operations of dining room, kitchen, restaurant maintenance and quality standards. Reliable, customer service-driven team player with 7 years of restaurant experience and drive for performance in all areas.
Goal-focused person] well-versed in different settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Seasoned professional able to maximize table turnover to take advantage of every sales opportunity without sacrificing service.
Motivated and enthusiastic about leveraging 7 years of service experience to take on new long-term position with you. Superior skills in managing conflicts and maintaining open communication between dining room and kitchen.
Experienced restaurant professional bringing enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, changing environments.
Outgoing and eager to assist team and willing to take on any task. Experienced helping guests feel welcome while responding to questions in friendly and knowledgeable manner.
Skills
High-volume dining
Safe food handling
Sales techniques
Effective customer upselling
Food inspection
Conflict and dispute resolution
Food safety understanding
Check payment processing
Effective sales techniques
Interpersonal skills
Menu knowledge
Experience
Assistant, 03/2018 - 12/2018 Circle K Stores, Inc. – Southaven, MS,
Ensured that all paperwork was accurately and properly completed while overseeing a heavy load of office administration tasks.
Received and routed incoming mail and packages to target personnel without delay to promote timely business actions.
Offered EVS exceptional clerical support to facilitate efficient, smooth office operations.
Entered all data into our software, Advance.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Built and maintained effective relationships with peers and upper management.
Maintained friendly and professional customer interactions.
Maintained visually appealing and effective displays for the entire store.
Processed shipments and maintained organized stock shelves.
Shared product knowledge with customers while making personal recommendations.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept current on market and product trends to effectively answer customer questions.
Demonstrated principle of customers coming first by handling needs with sense of urgency.
Answered customers' questions and addressed problems and complaints in person and via phone.
Worked as a team member to provide the highest level of service to customers.
Educated customers on product and service offerings.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Actively listened to customer needs, identified relevant products and solutions and explained the latest sales promotions.
Waitress, 07/2005 - 11/2010 Healthcare Services Group – Metropolis, IL,
Ensured plate presentation and food quality were of highest standard.
Minimized customer wait times by 50% by efficiently taking and filling orders.
Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated with event coordinators to ensure appropriate and adequate accommodations for larger parties.
Kept customers happy by balancing check-ins with privacy needs.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Upsold customers effectively and optimized table-turns, outperforming wait staff average sales by up to70%.
Provided guests with guidance in wine selection according to style, region and food pairing.
Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
Served average of 200 patrons daily at Bar and Grill restaurant.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared banquet room for next function by resetting room according to supervisor's specifications.
Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Stocked newly delivered inventory in storage, kitchen and food prep stations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Checked order accuracy and food quality before delivering to customers.
Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Calculated charges, issued table checks and collected payments from customers.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Vacuumed carpets and swept floors to clear of debris.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Waitress, 10/2016 - 01/2018 Healthcare Services Group – Montebello, CA,
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Cleaned multiple areas of facility ranging from windowsills and floors to storage areas and service refrigerators.
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Prepared food table side, including carving meats and deboning fish.
Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
Prepared banquet room for next function by resetting room according to supervisor's specifications.
Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
Provided guests with guidance in wine selection according to style, region and food pairing.
Inspected restrooms for cleanliness and availability of supplies 10 times per shift.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Managed closing duties, including restocking items and reconciliation of cash drawer.
Maintained current menu knowledge to provide accurate information and help customers make selections.
Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
Checked in deliveries and signed off on products received.
Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Stocked newly delivered inventory in storage, kitchen and food prep stations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Upsold customers effectively and optimized table-turns, outperforming wait staff average sales by up to 89%.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized table turns and rotated seating for optimal guest satisfaction.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked order accuracy and food quality before delivering to customers.
Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Vacuumed carpets and swept floors to clear of debris.
Organized and maintained inventory area during periods of downtime to promote accuracy in finding items.
Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
Checked menus to verify current selection availability and cleanliness.
Served plated dinners, buffet style dinners and passed hors d'oeuvre's for parties of 10-15.
Identified items in stock for first use to decrease waste and reduce profit loss.
Calculated charges, issued table checks and collected payments from customers.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
Coordinated more than 3 events with set-up staff, catering, organization coordinators and equipment rental agencies.
Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
Served average of 60 patrons daily at diner.
Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Minimized customer wait times by 35% by efficiently taking and filling orders.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 compartment sinks.
Upsold products to customers, effectively increasing sales by 15%.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Sprayed all racked items with hot water to loosen and remove food residue.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
Answered phones politely and promptly, accurately recording and confirming reservations.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
Kept customers happy by balancing check-ins with privacy needs.
Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly.
Plated food and ensured plate presentation and food quality were of highest standard.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
Communicated with event coordinators to ensure appropriate and adequate accommodations for larger parties.
Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination.
Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
High School Diploma: , Expected in 2005 - Graves County High School - Mayfield, KY GPA: Status -
Associate of Arts: Psychology, Expected in 2017 - West Kentucky Community and Technical College - Paducah, KY GPA: Status -
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