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Assistant Coordinator Resume Example

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ASSISTANT COORDINATOR
Professional Summary

Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Work History
Company Name - Assistant CoordinatorCity, State02/2014 - Current
  • Maintained parental sign-in and sign-out sheets.
  • Organized and prepared daily activities and restocked materials and snacks for facility.
  • Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
  • Processed and reported on office expenses as well as ordered office supplies when needed.
  • Evaluated project documents and obtained additional information from stakeholders.
  • Worked with supervisor to assess needs and determine best courses of action.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Resolved employment-related disputes through proactive communication.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
Company Name - Parts SpecialistCity, State10/2019 - 10/2020
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Assisted customers in finding appropriate parts promptly.
  • Measured and assessed parts to determine which ones to machine modify to necessary size.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Stocked and managed stock of parts, verifying all properly and ready for purchase.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
Company Name - Parts Specialist / Collision EstimatorCity, State08/2015 - 04/2019
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Issued parts to technicians to complete customers' repairs.
  • Helped customers obtain alternate transportation via rental car services.
  • Documented damage with photographs and detailed written descriptions.
  • Used Software to calculate damages and claim values.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Company Name - Package HandlerCity, State12/2011 - 01/2013
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Sorted items according to its destination.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed and loaded packages into correct trucks.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Skills
  • Understanding of office operations
  • Document control
  • Ability to work independently
  • Recordkeeping proficiency
  • Time-management abilities
  • Excellent phone demeanor
  • Document management
  • Scheduling and calendar management
  • Strategic Planning
  • Schedule Coordination
Education
05/2020
Hagerstown Community College
City
Associate Of Arts And Sciences: English
Expected in 2022
Coppin State University
City, State
Bachelor Of Applied Arts And Science: Secondary Education
Certifications

I- Car certification

•Vehicle Check-In Process

•Basic Estimate Writing

•Estimating P-Page Fundamentals

•Vehicle Safety

•Initiate Check-In

•Map Vehicle Damage

•Capturing Quality Photos

•Schedule the Repair

•Manage Vehicle Disassembly

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Resume Overview

School Attended

  • Hagerstown Community College
  • Coppin State University

Job Titles Held:

  • Assistant Coordinator
  • Parts Specialist
  • Parts Specialist / Collision Estimator
  • Package Handler

Degrees

  • Associate Of Arts And Sciences : English
    Bachelor Of Applied Arts And Science : Secondary Education

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