The energetic Hotel Manager is passionate about delivering superior service to the guest. In developing and training teams, effectively passing quality assurance (QA), overseeing Housekeeping and the front office. Proficiency in planning, organizing, scheduling, maintaining budget standards. Resourceful in the recruitment, Customer service, and relationship skills to build networks With clients, customers, and various management levels. Expert communicator and passionate about fostering a positive and results-oriented team culture.
Managed 300 units according to brand standard. Setting expectations and holding team members accountable. Retain, and motivate team members, develop, empower, coach and counsel, conduct performance and, problem resolution. Walkthrough regularly to ensure guest rooms and public areas are clean according to brand standards. Budgeting, cost containment, labor costs and time allotments for minutes per room", laundry and purchasing. Implement structure that is consisting of teamwork, dedication, dependability, and accountability. Motivate and developed housekeepers into an award-winning team, working together in a conducive environment as we meet and exceed guest expectations as evident by SAT scores and customer survey of 94% Scheduling staff and managing daily operations and monthly inventory. Solicited feedback through questionnaires to evaluate levels of guest satisfaction Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly. Coordinated daily workflow through task prioritization and concise scheduling. Developed and implemented employee incentive programs to promote top performance. Supervised daily operations, including employee performance, preventive maintenance, and safety. Delegated tasks to carefully selected employees in alignment with resource management goals. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
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