Assistant Complex Director of Housekeeping Resume Example

• Managing a staff of 70 Housekeepers, supervisors, housemen, and drivers
• Manage the cleaning of 251 timeshare units and public areas.
• Directs staff to strive for continuous improvement in all areas of responsibility
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Manage the human resources in the department to attract, retain and motivate the associates through training and coaching team members
• Empower to express themselves by proving open communication and feedback, as appropriate
• Implement and manage the department's annual budget cost containment including labor costs, and forecasts
• Maintained excellent relationship with housekeeping staff while merging lines of communication with the front desk and engineering departments to ensure timely execution of preventive maintenance of guest rooms
• Daily walk-through inspections to ensure cleanliness standards is maintained
• Set expectation and holding team members accountable
• Created a path for the direction that leads team members to succeed and accomplish team goals
• Scheduled and oversaw a major project, managing staff, and resource availability
• Achieved 92.7% cleanliness scores from guest surveys. Motivate and maintain the morale of the housekeeping department to ensure their satisfaction, working in a positive working environment
• Overall associate opinion satisfaction survey of 95%
• Quality Assurance Inspection score 89.2

Managed 300 units according to brand standard. Setting expectations and holding team members accountable. Retain, and motivate team members, develop, empower, coach and counsel, conduct performance and, problem resolution. Walkthrough regularly to ensure guest rooms and public areas are clean according to brand standards. Budgeting, cost containment, labor costs and time allotments for minutes per room", laundry and purchasing. Implement structure that is consisting of teamwork, dedication, dependability, and accountability. Motivate and developed housekeepers into an award-winning team, working together in a conducive environment as we meet and exceed guest expectations as evident by SAT scores and customer survey of 94% Scheduling staff and managing daily operations and monthly inventory. Solicited feedback through questionnaires to evaluate levels of guest satisfaction Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly. Coordinated daily workflow through task prioritization and concise scheduling. Developed and implemented employee incentive programs to promote top performance. Supervised daily operations, including employee performance, preventive maintenance, and safety. Delegated tasks to carefully selected employees in alignment with resource management goals. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

• Continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employees, while maintaining the integrity of the hotel.
• Tour the operating department's daily, making adjustments as needed via department heads.
• Perform IMPACT Checklist reviews with the team on a weekly basis insuring that all guests and visitors experience the exceptional standards established for the hotel in cleanliness, maintenance, lighting, sound, and scent, and activation presentations.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Ensure the hotel achieves or exceeds departmental operating margins.
• Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Summer field Hotel standards, including compliance in all departments.
• Motivate, coach, counsel, and discipline all management personnel according to Summer field Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that all employees receive fair and equitable treatment according to Summer Field Hotel S.O.P.'s.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Participate in M.O.D. coverage as required
• Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns
• Ensure all expense control systems are in place with monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are
• Assisting in setting hotel goals, both qualitative and quantitative. Develop business and financial plans for the hotel. Monitor hotel performance according to Devise and implement actions to ensure the hotel's performance to plan.