assistant community director resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Friendly and outgoing Assistant Community Director knowledgeable about resident behaviors, preferences and needs. Skilled organizer and problem-solver driven to increase resident satisfaction through proactive support. Focused on bringing consistent results through a tenacious and hardworking approach to managing. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Skills
Performance optimization strategies
Maintaining closing ratios
Leasing reports
Conducting meetings
Team leadership
Lease management experience
Customer service-focused
Marketing and advertising
Staff Management
Dispute Handling
Resident Satisfaction
Work History
04/2022 to CurrentAssistant Community DirectorConcord Management, Ltd. | Tampa, FL,
Assists the Community Director in managing all day-to-day operations pertaining to all aspects of the community, residents, staff, and needs of Michaels Management Services.
Responsible for the training, directing and oversight of all other office staff members to include seven direct reports, to ensure orderly and efficient workflow.
Responsible for establishing good working relationships with the residents, and handle all resident issues, complaints, requests or concerns expressed in response to Resident Surveys, emails, phone calls, social media, personal communications, or any other method to ensure resolution.
Responsible for assisting in the preparation of the Annual Budget.
Responsible for assisting in the preparation of weekly, monthly, quarterly and annual reports, ensuring accuracy and completion prior to submission.
Responsible for oversight of monthly delinquency for seven individual communities.
Responsible for updating, implementing, and ensuring that all policies and procedures are in compliance and properly executed onsite.
08/2012 to 04/2022Leasing ManagerEducation Realty Trust Inc. | Mansfield, TX,
Excellent communication and organizational skills
Professional appearance and demeanor
Ability to work and thrive in a fast-paced environment
Monitored performance of individual leasing agents and coached on successful strategies
Oversees 6 Leasing specialist
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Established strong, professional relationships with RCI team and by promoting team collaboration and delivering exemplary service
Trained leasing professionals on regulatory requirements, company policies and office procedures
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Administered operations to handle needs of more than 4001 property units
Developed and implemented tactical marketing plans
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Managed daily and weekly marketing and leasing plans
Created and submitted daily reports on leasing activities
01/2010 to 01/2012Assistant Leasing ManagerMichaels Management Services (MMS) | City, STATE,
Assistant Leasing Manager responsible for supporting the Leasing Manager with overseeing the daily operations of the leasing function by planning, organizing, and developing all necessary aspects specific to achieving maximum occupancy
Responsible for training and daily supervision of the leasing agents
Essential job duties and responsibilities include, but are not limited to: Maintain accurate and detailed records of traffic activity and produce weekly/monthly reports
Completes accurate weekly management reports
Generates and handles traffic, qualifies prospective residents, leases homes, prepares application packets to include move-in paperwork and procedures
Ensures that leasing staff follow-up with each prospective resident via phone and e-mail; Ensures that leasing staff are presenting
timely offers on all available homes
Reviews and approves application packets for
transfer to management offices
Conducts ongoing meetings with leasing staff in order to
obtain optimum performance
Ensure excellent customer to prospective and current residents as needed
Ensures all open and close procedures are completed daily
Support Leasing Manager with all aspects of leasing office management.
06/2003 to 01/2010Leasing Consultant-Marketing DirectorMid America Apartment Communities, Whisperwood Home | City, STATE,
Responsible for maintaining and creating marketing of Whisperwood Apartments
Knowledgeable about entire Georgia Apartment Association Standard Lease Guidelines
Trained in maintaining occupancy for 1,008 units
Experience in sales, negotiating, customer relations and file management
Assistant for 150 Corporate Suites
Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication
Validated rental eligibility by verification process
Invited prospects to fill out application upon completion of property tour
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Marketed property to local businesses through collateral, emails and phone calls
Escalated any major issues to property manager for immediate remediation
Education
Expected in to to High School Diploma | John Overton High School, Nashville, TNGPA:
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