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Assistant Community Director Resume Example

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ASSISTANT COMMUNITY DIRECTOR
Professional Summary

Positive and diligent professional effective at improving the overall success of my community by spearheading marketing and resident retention plans, addressing resident issues, motivating my team, and determination to exceed all set goals. Talented business manager with demonstrated operational and leadership skills. Offering 6 years of Conventional Property Management experience, 3 of those years completing new construction/lease-up community projects, paired with goal-oriented and performance-minded approach. Seeking a long term career with growth opportunities.

Work History
Company Name.City, StateAssistant Community Director |01/2020 - Current
  • Acted as manager in the absence of Property Manager, including supervision of on-site employees.
  • Assisted with maintaining and enforcing company and community policies.
  • Handled all rent collection duties including generating and delivering account notices, maintaining detailed delinquency reporting, and filinf evictions/writs. Closed monthly with delinquency under 1%.
  • Provided exceptional service to prospects and residents by responding swiftly and courteously in a professional manner to any concerns or demands.
  • Participated in leasing and marketing duties to increase traffic and close leads to maintain and exceed our leasing goals.
  • Maintained in-depth knowledge of competition through consistent evaluation of the market conditions and trends.
  • Audited all future move in file requirements. Ensured accurate info on lease files, and prepared move in packets with needed property information and keys. Average 5-10 move ins per week during lease- up process. Maintained move in calendar and organization.
  • Assisted applicants and residents troubleshoot portal accounts and payment issues on our website.
  • Maintained close communication with construction team on building completion/CO dates to accurately plan move in dates for future residents.
  • Performed inspection walks with construction before units would be accepted by management.
  • Audited applicant information including screening and verifying identity/rental history to ensure it met our rental criteria standards and stayed within fair housing laws.
  • Created monthly calendars for marketing, resident, prospect and community outreach events. Planned, prepared and hosted community events.
  • Maintained relationships with local locating/realtor firms and hosted open house events to increase referrals.
Company Name.City, StateAssistant Community Manager |11/2017 - 12/2019
  • Participated in all leasing and marketing duties to close on leads and meet monthly leasing and occupancy goals. Created out of the box marketing and outreach plans. Maintained an organized marketing/event calendar. Planned, prepared and hosted said events.
  • Audited applicant information including screening and verifying identity/rental history to ensure it met our rental criteria standards and stayed within fair housing laws.
  • Prepared and audited TAA lease information and resident file documents before execution and manager final review.
  • Handled all collection duties including delivering balance due reminders, 3-day notices to vacate, set up rent deferral plans, and filed evictions/writs. Monitored delinquency reports and closed month with delinquency under 1%.
  • Entered/updated lease changes, notices and renewals.
  • Managed social media page raising our online presence to drive in traffic.
  • Acted as manager in the absence of Property Manager, including supervision of on-site employees. Assisting with maintaining/enforcing company and community policies.
  • Met reporting deadlines and ensuring accuracy of accounting and operation information.
  • Processed move-out deposit accountings & discuss move-out statements with residents/manage in-house collection program & perform write-offs.
  • Reset resident portals & trouble-shoot resident portal/payment issues.
Company Name.City, StateLeasing Professional |12/2015 - 09/2017
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features. Created strong professional relationships with prospects to secure long term residents.
  • Used every source to follow up with prospects. Call, text and email.
  • Provided exemplary customer service to both current and prospective residents.
  • Greeted visitors in a, professional and welcoming manner.
  • Maintained thorough knowledge of the property and competitor market.
  • Entered information into internal resident/CRM database.
  • Utilize sales and marketing strategies to help increase property traffic and close leads.
  • Performed various administrative duties. Kept office presentable and organized.
  • Ensured application and lease information was correct.
  • Assisted with planning and participation of resident events.

Skills
  • Proficient in Microsoft Office (Excel, Word, Outlook). Experienced with Yardi Voyager, Yardi CRM, Entrata Core, Yeildstar, Fuse, Blue Moon Lease Program, Rent Café, Knock CRM, SafLok, Linear, and Canva.
  • Quality of life understanding.
  • Organization and document management.
  • Written and verbal communication.
  • Time management
  • Adaptability
  • Multi-tasking under high pressure
Education
Edward S. Marcus High SchoolCity, State2014High School Diploma
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Resume Overview

School Attended

  • Edward S. Marcus High School

Job Titles Held:

  • Assistant Community Director
  • Assistant Community Manager
  • Leasing Professional

Degrees

  • High School Diploma

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