Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

PROFESSIONAL SKILLS: Results driven, diverse and culturally competent Human Resources Manager with experience in various industries in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.

  • Employee Relations, Conflict Resolution, Team Building & Coaching
  • Rent growth
  • Tracking spreadsheets
  • Payment processing
  • Document management
  • Partnership development
  • Data Analysis
  • Written and verbal communication
  • Interviewing skills
  • Proficient in Yieldstar, Yardi, Real Page, One Site, Lead2Lease, Edge2Learn, Grace Hill
  • Employee Relations Oversight
  • Performance Management Systems
  • Conflict Resolution
  • Recruiting and Interviewing
  • Budget Administration
  • Dispute Mediation
  • Negotiation Tactics
  • Accident Investigation
  • Drafting and Administering Contracts
  • Advising Department Managers
  • Hiring Trends and Analysis
  • Employee Development
  • Problem Solving
  • Compensation and Benefits Administration
  • Hiring and Firing
  • Regulatory Compliance
  • Human Resources Allocation
  • Policy Improvement Recommendations
  • Administering Disciplinary Procedures
  • Employment Record Verification
  • Leadership Training and Development
  • Human Resources Best Practices
  • Payroll Management
  • Company Leadership
  • Human Resources Department Processes
  • Coaching and Mentoring
  • Human Resource Information System HRIS
  • Confidential Document Control
  • Onboarding, Training and Development
  • Unemployment Claims
  • Employee Feedback and Recognition
  • Organizational Development
Work History
Assistant Community Director, 03/2018 - Current
Centerspace Fridley, MN,
  • Role: Assistant Community Director of a luxury “A” class 378 unit garden mid-rise $70 million dollar multi-family residential asset whom is also a member of the corporate leadership committee and mentorship program that is also responsible for exemplifying superior knowledge and professionalism while leading and managing a team of 7 employees that has successfully managed and retained corporate occupancy standards from lease up to stabilized while performing additional duties such as:.
  • Compiling and submitting weekly status reports to immediate and corporate directors.
  • Assist with corporate due diligence and file audits of new acquisitions when requested.
  • Establish occupancy goals for monthly budget purposes.
  • Manage lease renewals, calculate and negotiate renewal increases and create retention initiatives.
  • Develop marketing initiatives to attract new clients.
  • Handle and resolve resident issues and complaints.
  • Audit move in files to ensure they are approved for all purposes of fair housing.
  • Manage administrative functions such as pre-close, accounting month-end, processing move out FAS (final account statements) and contract preparation.
  • Conduct property checks and address violations with residents.
  • Develop and implement unique and engaging activities for residents.
  • Process and submit invoices to corporate for payment through Principle Yardi.
  • Collect and post rent and utilities using Real Page / OneSite software for 378-unit property and maintains a 1% delinquency rate on $583,679 scheduled billing.
  • Accept and process payments for regular costs and special fees.
  • Maintain documentation, report writing and track expenses.
  • Coordinate individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Assist Community Director with researching market comps for capital upgrade bid writing.
  • Develop monthly schedules and assignments for staff.
  • Work with senior corporate managers to coordinate team development activities and trainings onsite and offsite for new hires and established employees.
  • Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities through Edge2Learn and Lead2Lease software programs.
  • Refer clients to appropriate team members, community agencies and organizations to meet various rent assistance needs.
  • Recruit, interview and hire staff members whom offered exceptional talent and brought great skills to team.
  • Helped position property to reach a 13.11% rent growth year to date by managing Yieldstar rent optimization software.
Assistant Community Director, 09/2016 - 03/2018
Centerspace Jamestown, ND,
  • Role: Assistant Community Director of a 400-unit luxury $85 million dollar multi-family residential acquisition that has been recognized as Employee of the Month - responsible for managing a staff of 9 employees while performing managerial & administrative duties such as:.
  • Created managed and updated weekly rent and policy reports.
  • Assisted with the recruitment and development of new hires on the leasing team while providing guidance and leadership – to include the management of temps when needed.
  • Provided feedback to Property Manager concerning market trends, occupancy projections and concessions as needed for owner calls and meetings.
  • Collected and posted rent on on a 400 unit property while maintaining a 2.5% delinquency ratio on $700,958 scheduled billing.
  • Managed lease renewals and negotiate renewal percentage increases when necessary and maintained monthly renewal ratio of 85%.
  • Simultaneously managed major corporate, celebrity and high-profile clients with leasing needs.
  • Managed a leasing team with a closing ratio of 65% by ensuring that excellent customer service and relationship building was always given.
  • Professionally handled client complaints and concerns.
  • Assisted with the development and implementation of resident functions.
  • Managed the integrity and aesthetics of the property by sending lease violation warnings to residents when necessary.
  • Maintained professional relationships with Pro Move, relocation specialists, realtors, and other key industry partners and vendors.
  • Processed move out SODAS ( statement of deposit accounts).
  • Typed new move in leases and oversee the successful integration of new residents into the community.
  • Managed resident retention by overseeing notice to vacate submissions and often persuading residents to cancel and renew their leases.
  • Developed marketing initiatives to attract qualified traffic to lease with the community.
  • Managed administrative functions such as pre-close and accounting month-end.
  • Processed and submitted invoices to corporate.
  • Collaborated with the Red Cross on development of first annual Wellness Resource Fair for the community.
Regional Human Resource Business Partner, 09/2013 - 09/2016
Allied Healthcare Elgin, IL,
  • Role: State Government Regional HR Business Partner over a 10 county territory within the Department of Labor partner sites as aligned under the WIA “Workforce Innovation and Opportunities” Act providing HR strategy guidance, government grant funding counseling, rapid response counseling for imminent business closures and attend commission board meetings while performing other duties such as:
  • Provided Guidance and recommendations for ADA, FMLA, EEO and Title VII and FLSA compliance for all businesses in my regional territory.
  • Implemented layoff aversion strategies and resources for companies facing hardships and possible closings.
  • Implemented retention and total rewards benefits strategies for new HR managers in various organizations within the region seeking guidance.
  • Organized regional job fairs with authorized partners of Workforce Development such as Goodwill, Department of Labor and College Institutions.
  • Developed succession and internal promotion strategies for new and established businesses within my regional .
  • Implemented training modules for incumbent workers and new hires for expanding companies.
  • Developed HR policies and WIOA Federal Law subject matter expert for administrative directors.
  • Contract drafting for federal grant funding disbursements for all qualified businesses in the region.
  • Provided compensation and salary implementation and guidance.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Developed succession plans and promotion paths for all staff.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees.
  • Liaised between multiple business divisions to improve communications.
  • Collaborated with leadership to assess and improve policies across board.
  • Developed and delivered special events for company employees.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Maintained confidential nature of all employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Served as company representative at regional events to promote company objectives.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Branch Director of Human Resources, 10/2010 - 09/2013
SunCrest Home Health City, STATE,
  • Role: Performed Human Resource duties and oversee the home health branch operational functions that included:
  • Enforced FLSA compliance and payroll audits.
  • Processed and oversaw payroll budget of $880,352.24 for management, administrative and clinical staff.
  • Adhered to and enforced HIPAA regulations to ensure the protection of all patient information.
  • Oversaw Compensation and benefits administration for incumbent workers and new hires.
  • Managed HRIS administrative and tracking systems such as OASIS, Ceridian Self Serve, Concur, SharePoint and ADP.
  • Managed Onboarding and offboarding processes and procedures.
  • Implemented Training, coaching and evaluation of administrative, clinical and clerical staff of 40+ employees.
  • Verified and processed internal and external invoices as well as audit patient charts for billing.
  • Developed and enforced filing system of the medical records department to ensure patient privacy and proper data tracking.
  • Advised branch administrator of best HR workplace practices.
  • Enforced Title VII, FMLA and EEO regulations.
  • Advised and counseled employees on various work related and personal issues.
  • Developed succession plans and promotion paths for all staff.
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Recruited and hired 12 key leadership positions to strengthen management team.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
MBA: Human Resource Management, Expected in 07/2020
American InterContinental University - Schaumburg, IL
  • Graduated with 3.59 GPA
BBA: Human Resource Management, Expected in 09/2014
American InterContinental University - Schaumburg, IL
  • Graduated with 2.71 GPA
Associate of Arts: Business Administration, Expected in 12/2011
American InterContinental University - Schaumburg, IL
  • Graduated with 2.79 GPA
No Degree: Business Development And Leadership Certification, Expected in
Partnership For Community Action - Clarkston, GA,
  • Business Development & Leadership Certification

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University
  • American InterContinental University
  • Partnership For Community Action

Job Titles Held:

  • Assistant Community Director
  • Assistant Community Director
  • Regional Human Resource Business Partner
  • Branch Director of Human Resources


  • MBA
  • BBA
  • Associate of Arts
  • No Degree

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