assistant commissioner resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Insurance Professional with over 20 years of experience in Insurance Industry. Excellent reputation for resolving problems and improving customer and agent satisfaction. Dynamic and high-energy with a total of 15+ years of experience in insurance operations and overseeing producer and agency licensing. Adept communicator and programmatic thinker with proven ability to develop people, processes, and policy while overseeing cross-functional teams in fast-paced environments.
Skills
Organizational Development & Effectiveness
Financial Management
Producer and Agency Licensing Management
Leadership and Team Building
Organizational Design
Human Resources Management
Strategic Planning
P&L Management
Change Management
Performance & Process Improvement
Excellent Communication
Planning and Coordination
Work History
12/2018 to CurrentAssistant CommissionerCity Of Chicago, Il | Chicago, IL,
Oversee primary divisions within organization: Human Resources, Business Operations and IT, Producer and Adjuster Licensing, Tax and Revenue.
Direct development and execution of organization's strategic plan, 2020-2025.
Develop and implement KPIs for producer licensing, revenue and growth, human resources management, and business operations.
Direct all budget management, forecasting, and lead preparation and management of financial planning and analysis activities ensuring low internal control risk, financial integrity and stability, and effective resource allocation managing operational annual budget of $13 million and annual revenue of $135 million.
Oversee design and implementation of employee education, training, and organization development and design strategies to support organization-wide business objectives and strategies.
Serve as appointed member of National Association of Insurance Commissioners (NAIC) Producer Licensing Taskforce.
Serve as member for NAIC Working Groups (WG:, Adjuster Licensing WG, Producer Licensing Uniformity WG, and Uniform Education WG.
Develop risk assessment in areas of third-party risk, financial controls, disaster recovery and continuity, IT risk, and regulatory risk.
Serve as Chair, Safety Committee, to regularly monitor safety, security, health, workplace hazards, facilities, and operations.
Resolved problems, improved operations and provided exceptional service.
Managed teams of employees, overseeing hiring, training, and professional growth of employees.
05/2018 to 12/2018Director, Human ResourcesThermo Fisher Scientific Inc. | Orlando, FL,
Directed human resources and organizational development initiatives.
Managed organization compliance of administrative and personnel rules, union collective bargaining agreement, ADA, FMLA, and State and Federal Laws and Regulations.
Held executive leadership role ensuring mission, vision and values of organization are communicated and understood at all levels.
Developed HR metrics that attributed to talent acquisition and succession planning, reducing turnover from 23% to below 10%.
Designed and implemented management and leadership training ranging from first-line supervisors to senior-management teams to facilitate understanding of employment relations, DEI, employment law, recruitment, talent acquisition and management, organizational development and effectiveness, employee retention, and employee job satisfaction.
Responsible for leading and directing restructuring of organization.
01/2016 to 08/2017Director, Workforce Planning & StrategyState Of New Hampshire | City, STATE,
Directed talent acquisition and workforce planning initiatives working in coordination and in collaboration with 27 state agencies.
Provided consultative services, training, and technical advice to agency executive management with focused areas including workforce development, strategic planning, succession planning, change management, and organizational development for multiple state agencies across NH.
Spearheaded innovative approaches to resource allocation and strategic planning.
Analyzed business needs while soliciting customer feedback for process improvements.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
04/2005 to 12/2016Life Policy Services/Agency Operations ManagerNew York Life & NYLIFE Securities | City, STATE,
Gained eleven years of progressively responsible experience in insurance operations, agency/producer licensing, P&L management, life insurance and annuities policy services, strategic planning, and organizational development.
Managed daily insurance operations for life and annuity policy services, agent commissions, and agent/broker licensing reporting to VP of Agency Operations.
Managed NYLIFE regulated entities acting as liaison NH Insurance Department, NAIC, NIPR, and various trade organizations: FINRA and NAIFA.
Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Advanced productivity KPIs by leading trainings on procedures and sales business practices.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Expected in 05/2018 to to Master of Science | Business ManagementSouthern New Hampshire University, Hooksett, NHGPA:
Expected in 05/2018 to to Master of Science | Organizational LeadershipSouthern New Hampshire University, Hooksett, NHGPA:
Expected in 05/2008 to to Bachelor of Arts | Business CommunicationsSouthern New Hampshire University, Hooksett, NHGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.