Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Healthcare professional with proven ability to deliver exemplary level of healthcare service delivery as an Assistant Director to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Skills
Training and mentoring
Seasoned in medical clinical procedures
Relationship building and retention
Staff Management
Hiring and recruitment
Multidisciplinary team collaboration
Attention to detail
Lead and Supervise multiple staff members
Project oversight
Training and development
Issues resolution
Customer Service
Effective Communication Skills
Strategies and goals
Critical Thinking
Work History
Assistant Clinical Director, 09/2016 to Current Anthem Memory Care – Tinley Park, IL,
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Redesigned workflow processes for patient access to the Emergency Department, resulting in reduction of patient wait times and decreased left with out being seen to under 3.5%
Increased patient satisfaction scores by 40%, increased collection of patient co-pays by 30% and decreased length of stay to three hours within 2 years
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
Direct day-to-day administrative and operational functions for 80-beds, providing guidance and leadership to over 300 employees across the emergency department
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
Developed and established drive up COVID testing for Kaiser Downey, serving 200-300 patients per day in an 8 hour day
Registered Nurse, 03/2012 to 10/2015 Merakey – Sandusky, OH,
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
Intensive Care Experience: delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
Emergency Room Experience: delivered fast pace care in 30+ bed level one trauma emergency room
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity on 2-6 patients per shift
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
Pharmaceutical Research Registered Nurse, 01/2014 to 03/2015 Adventist Health System – Apollo Beach, FL,
Regularly reviewed and learned study protocols for patient testing
Led and trained staff in complex patient studies with high level nurse involvement
Administered medications and treatment to 10-30 patients per study and monitored responses while working with healthcare teams to adjust care plans
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
Audited charts and reviewed clinical documents to verify accuracy
Organized and managed care of patients undergoing various therapies and procedures, including blinded and double blinded studies
Participated on Rapid Response Teams to facilitate patient transfer to outside hospital for adverse reactions when necessary
Patient Care Technician, ICU, 03/2008 to 02/2011 Dignity Health – City, STATE,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for up to 12 patients
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bed-bound individuals
Supported patient admissions, discharges and transfers to promote team efficiency
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Documented observations and baseline measurements in medical records
Organized and replenished unit supplies to maintain team readiness for expected demands
Education
Master of Science: Healthcare Administration, Expected in Capella University - Minneapolis, MN GPA:
Bachelor of Science: Nursing, Expected in 12/2011 Grand Canyon University - Phoenix, AZ, GPA:
Bachelor of Science: Business Administration, Expected in 12/2009 Arizona State University - Tempe, AZ, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.