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Assistant Center Director Resume Example

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ASSISTANT CENTER DIRECTOR
Professional Summary

Enthusiastic Assistant Center Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and contributions to success in various Organizations of which apart.

Highly motivated and goal-oriented professional with cross-functional competencies in many phases of social services, accounting, financial healthcare services, and several years of experience in customer service and child welfare. Fast learner and highly energetic, with drive to learn and exceed expectations.

Proficient in Outlook, Microsoft Word, Windows and Office. Exceptional Team Player, Multi-task Skills, Excellent Communicator, Written and Verbal. Very friendly person with a positive attitude. Guardian by the Can Do Attitude and Yes Mentality, Customers come first.

Work History
Company Name - Assistant Center Director City, State11/2019 - Current
  • As the Assistant Center Director, I assist with operating and managing all aspects of the early learning center, including business management, education and continual learning and development.
  • Responsible for running center's day-to-day operations and managing over 40 staff members.
  • Maintain proper staff to child ratio and group size at all times.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Stayed current on all NAEYC, PTQ and licensing guidelines to maintain compliant program operations in Indiana as licensed 4.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruit, hire and evaluate primary and supplemental staff and recommended personnel actions for programs and services.
  • Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Company Name - Center Office Manager City, State04/2018 - 11/2019
  • Handled day-to-day running of the Day Early Learning Center, ensuring high levels of productivity and progression.
  • Oversaw office inventory activities, including ordering and requisitions, and shipment receiving.
  • Administered medication and minor first aid to sick and injured students.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Collect and post tuition fees in timely manner.
  • Facilitate center tours and assist parents with completing enrollment process.
Company Name - Financial CounselorCity, State03/2017 - 12/2017
  • Certified licensed financial counselor.
  • Discussed financial and insurance options with patients.
  • Screened patients with financial needs to determine assistance choices.
  • Complete Medicaid and Hoosier Healthwise Applications for patients.
  • Complete and Explain Marketplace Insurance Applications.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Trained and mentored new team members and financial counselors on patient eligibility and policies to build cohesive groups and promote operational performance.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Verified client information by analyzing existing evidence on file.
  • Maintained energy and enthusiasm in fast-paced environment.
Company Name - Family Case ManagerCity, State02/2015 - 03/2017
  • Assessed levels of risk to families and children.
  • Responsible for placing children in safe protected environment.
  • Facilitate meetings with service providers and parents.
  • Testified in either Juvenile or Criminal Court of Law and make recommendations to court judge for removal of children to ensure their safety.
  • Assist with training new Family Case Managers.
  • Referred families to shelters, legal resources and educational programs.
  • Educated families and community members about domestic violence, including its impact on children.
  • Actively listened to clients' requests, confirming full understanding before addressing concerns.
  • Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
  • Identified student barriers to self-sufficiency and assisted with creating relevant IEPs.
  • Completed ASQs and CANS assessment
  • Supported Child Life Specialist in family group therapy and special activities.
Company Name - Management Trainee/ Business Corporate Account ManagerCity, State05/2013 - 12/2014
  • I was responsible for assisting in leading the daily operations within my local branch.
  • I act as direct liaison to our clients and members of corporate management and managed front-end operations.
  • I was recognized as “top management trainee in additional revenue sales.
  • Exceeded sales targets and revenue goals each month
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall branch costs.
  • Promoted Best Of The Best Program Indianapolis airport.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Skills
  • Marketing and communication
  • Quality improvement
  • Sales
  • MS Office
  • First Aid/CPR
  • Critical thinking
  • Project Management
  • Troubleshooting
  • Team-building
  • Relationship-Building
  • Good telephone etiquette
  • Adaptability
  • Training & Development
  • Organization and Time management
  • Relationship building
  • Lesson Planning
  • Child development
  • Classroom management
  • Account Reconciliation
  • Scheduling
  • Strategic Planning
  • Efficient under pressure
Education
Expected in 05/2023
University of Southern Indiana
City, State
Master of Science: Education, Curriculum And Instruction
05/2013
Indiana State University
City, State
Bachelor of Science: Business Management
05/2009
Ivy Tech Community College of Indiana
City, State
ECE Certification: Early Childhood Education
Certifications
  • Indiana Teaching Certificate, Ivy Tech, 2009
  • Indiana State Child Welfare Certification, Feb 2015
  • Indiana Licensed Insurance Navigator , March 2017
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Resume Overview

School Attended

  • University of Southern Indiana
  • Indiana State University
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Assistant Center Director
  • Center Office Manager
  • Financial Counselor
  • Family Case Manager
  • Management Trainee/ Business Corporate Account Manager

Degrees

  • Master of Science : Education, Curriculum And Instruction
    Bachelor of Science : Business Management
    ECE Certification : Early Childhood Education

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