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Assistant/ Call Receiver Resume Example

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MD
ASSISTANT/ CALL RECEIVER
Summary

Hardworking and knowledgeable Waitress/ cashier/ call center representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Personable, friendly and solution-oriented Customer service with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Speaking and writing (ENGLISH / SPANISH)
  • Call center operations
  • Technical troubleshooting
  • Quality assurance controls
  • Call center experience
  • Call documentation skills
  • Providing customer support
  • Call controlling
  • Customer communications
  • Communicating with clients
  • Payment processing
  • System documentation
  • Resolving issues
Experience
Assistant/ Call Receiver / Beach time rentals - Clearwater, FL03/2020 - 10/2020
  • Assessed customer needs and requirements to effectively provide product pricing.
  • Maintained dailycalendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Made phone calls and sent emails to establish leads.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Took information from potential customers to assess needs.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Reviewed general ledger entries for accuracy and completeness.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Waitress /Cashier Manager / Todo rico sandwich shop - Tampa, FL11/2017 - 03/2020
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Call Center Representative / Éxito - Colombia , MDE01/2017 - 10/2017
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
CENLA COLEGIO ENSEÑANZA LATINOAMERICANA - Medellín , Colombia12/2016High School Diploma
FINLAY NURSING INSTITUTE - Tampa, FL04/2019PHLEBOTOMY LICENSED
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Resume Overview

Companies Worked For:

  • Beach time rentals
  • Todo rico sandwich shop
  • Éxito

School Attended

  • CENLA COLEGIO ENSEÑANZA LATINOAMERICANA
  • FINLAY NURSING INSTITUTE

Job Titles Held:

  • Assistant/ Call Receiver
  • Waitress /Cashier Manager
  • Call Center Representative

Degrees

  • CENLA COLEGIO ENSEÑANZA LATINOAMERICANA - Medellín , Colombia 12/2016 High School Diploma
    FINLAY NURSING INSTITUTE - Tampa, FL 04/2019 PHLEBOTOMY LICENSED

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