assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Accomplished Manager with 17 years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

  • Document control
  • Schedule and calendar management
  • Business Correspondence
  • Verbal and written communication
  • Negotiation
  • Critical thinking
  • Customer service
  • POS systems expert
  • Creative problem solving
  • Proficient in Microsoft
  • Good listening skills
  • Bookkeeping
  • Customer Services
  • Spreadsheet & Reporting
  • Inventory
  • Organization Skills
  • Microsoft Office-Email
  • Investigation
  • Training & Mentoring
  • Scheduling
  • Store opening and closing
  • Stocking and Replenishing
  • Cash Handling
  • Till counting
  • Flexible & Adaptable
  • Sales Goals
  • Sales
  • Point of Sale Knowledge
  • Cash register operation
  • Adaptability
  • Interpersonal Communication
  • Written Communication
  • Team Leadership
  • Goals and Performance
  • Staff Supervision
  • Inventory Control
  • Relationship building
  • Operations Support
  • Analytical skills
  • Research methods
Hutchinson Community College Hutchinson, KS Expected in 05/1986 Associate of Arts : - GPA :
Kansas State University Manhattan, KS, Expected in : Human Ecology And Mass Communication - GPA :
Work History
Puff Co - Assistant
Portland, OR, 11/2011 - Current
  • Empathically serves the needs of customers and associates; listens well; seeks to understand different points of view to help find the best solution or outcome: provides helpful assistance to others; pursues a high standard of performance.
  • Shows curiosity; strives toward continuous improvement and learning; acts without being prompted; is motivated and resourceful in achieving successful results quickly
  • Trains, mentors, and coaches all associates at pick up location on processes and transaction procedures related to delivery and return of orders. Monitors and shares Omnichannel and reporting metrics and acts to resolve issues. Train new associates on the mobile warrior with the first training class.
  • Enterprise Fulfillment – Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders by packaging requirements and timelines; completes all Ship-from-Store and Pickup-in-Store online activities promptly with 24 hours.
  • Partners with Merchandise Associates/Assistants to replenish store and take action to replace products from inventory.
  • Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
Office Depot - Print and Client Services Manager
Lincoln, NE, 09/2017 - 10/2020
  • I was recommended by upper management to be transferred to the store where several employees were leaving the company, and help with the turnover within the store. Knowing how the store operator everyday management felt I would be a good Assistant Manager for this store.
  • Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Provided mid-and senior-level management and stakeholders with a monthly Excel report of total dollars sold for the month and also provide a report showing daily sales by-product. With this report, we can see which product has the highest sale within a day and month.
PCFSaleCo/GasMart/Travel Centers Of America - Assistant Manager, Store Manager
City, STATE, 09/2008 - 08/2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Office Depot - Copy and Print Center Manager/Department Manager
City, STATE, 02/1997 - 05/2011
  • Working with customers to design business cards, flyers, stationary, stamps, and signs to promote their business.
  • Took orders for and completed tasks of printing, binding, and other finishing services.
  • Provided customers with professional packaging services and initialized shipments, according to UPS guidelines.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Identified and diminished performance gaps by coaching and supervising ten subordinates
  • Recognized by the Regional Vice President when print sales exceeded plan by 108%.
  • Increased the sales at the convenience store by 40% in a two-year period, exceeding the sales in many larger format stores.
  • Surpassed all copy centers in the region for increased sales during a one-year period.

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Resume Overview

School Attended

  • Hutchinson Community College
  • Kansas State University

Job Titles Held:

  • Assistant
  • Print and Client Services Manager
  • Assistant Manager, Store Manager
  • Copy and Print Center Manager/Department Manager


  • Associate of Arts
  • Some College (No Degree)

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