RE: Metrapark Box Office Manager position
To whom it may concern,
MetraPark's search for a Box Office Manager candidate skilled in Ticketing Operations & Box
Office Manager ends here. I have an excellent track record in customer service and cash
handling, along with strong managerial skills. I have the necessary skills, experience and
motivation.
.
Thave 26 years of management experience, combined with a strong working knowledge of
the Ticketing & Entertainment industry. At MetraPark, I have worked my way up from a ticket
taker/usher to a ticket seller, a supervisory position in the Box Office and to my current Focused management professional offering 29 years of progressive leadership experience. Transforms
high-potential staff into outstanding employees who demonstrate the creativity and savvy that is critical
to financial and operational success. Remains calm and poised even in high-pressure situations.
Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for
new growth and expansion.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
07/2002 to Current
Assistant Box Office ManagerAeg Worldwide – West Palm Beach, FL,
While maintaining the responsibilities of the Ticket Services Assistant my additional
duties include, but are not limited to: Overseeing all daily operations of the Box
Office.
Successfully managing the activities of team members in multiple
locations, including the Outside Gate Staff at Montanafair.
Recruiting,
hiring, training and scheduling as many as 30 new employees each
year.
Building customer confidence by actively listening to their concerns and
offering suitable solutions.
Balancing the needs of multiple customers
simultaneously in fast paced work environment.
Creating and maintaining
effective relationships with peers, promoters and upper management staff.
Pursuing training to continue professional development.
07/1994 to 07/2002
Ticket Services AssistantMetraPark Arena – City, STATE,
Accurately logged all daily ticket sales.
Investigated and resolved discrepancies
while under tight deadlines.
In addition to Box Office cash, was also responsible
for MetraPark Concessions and Merchandise sales money.
Compiled daily
monetary reports and records for comptroller.
Maintained up-to-date knowledge
of Box Office policies and procedures.
Responsible for all Subscription Ticket
Sales.
Ordered clothing for all departments of the facility, with the exception of
the Maintenance crew.
Monitored the daily activities of multiple employees.
Trained new employees on
ticketing system, Box Office Polices and Customer Service.
Took necessary steps to meet customer needs and effectively resolve any issues.
Offered direction and gave constructive feedback to motivate team members.
01/1989 to 06/1991
Lead Box Office ClerkMetraPark Arena – City, STATE,
Received, recorded, and banked cash, checks, credit cards.
Reconciled
daily sales transactions for all ticket sellers, including four outlets.
Accurately compiled daily monetary reports and records for comptroller.
Maintained adequate cash supply in cash drawers in multiple work stations.
Took necessary steps to meet customer needs and effectively resolve any issues., Helped customers select seats that met their personal wants and needs.
Quickly
and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for ticketing and credit card
payments.
Communicated clearly and positively with co-workers and
management.
Openly accepted new tasks and challenges from management.
07/1988 to 01/1989
position of Assistant Box Office ManagerUsher/Ticket Taker
MetraPark Arena – City, STATE,
As Asst.
Box Office Mgr., my responsibilities are:
overseeing all activities of the Box Office, including single ticket sales, subscription
sales( season
tickets) and offsite sales
making sure that patron issues are a priority
reconciling all sales and resolving any discrepancies
verifying MetraPark concession banks
counting and making deposits for merchandise sales
interviewing, hiring, training and scheduling of all new employees
supervising 3 full time and up to 30 part time employees
ordering supplies and uniforms for Box Office and clothing for other departments
creating and maintaining a good working relationship with promoters
accommodating various promoter requests, as no two events are the same
My experience and expertise would make a great addition to the MetraPark Management
Team.Enclosed is my resume outlining further details of my experience and
accomplishments.
I look forward to the opportunity to discuss my credentials and how my
expertise can help the ongoing mission of MetraPark., Checked patron tickets upon entrance to events, quickly and efficiently.
Escorted patrons to their seats.
Offered exceptional customer service.
Education and Training
Expected in
High School Diploma: Redfield High School - Redfield, SD GPA:
Expected in
Courses Completed
Supervisory Training
Supervisor Excellence
Simmer Down
Preventing Discrimination in the Workplace
Harassment / Discrimination Training
PVMAX Intensive Program for Box Office Management: - , GPA:
Expected in
RMAF - Great Falls: - Billings, Costa Mesa, Phoenix, Los Angeles, San Diego, Madison, New Orleans, Idaho, Utah, North Dakota, South Dakota GPA:
Expected in
Fairs & Venues visited
Tacoma, Oklahoma City, Yakima: - Amarillo, Pocatello, City, Gorge, Kansas GPA: Great Falls,, ,
Denver Stock Show, Pepsi Center, The
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Resume Overview
School Attended
Redfield High School
Job Titles Held:
Assistant Box Office Manager
Ticket Services Assistant
Lead Box Office Clerk
position of Assistant Box Office Manager
Degrees
High School Diploma
Courses Completed
Supervisory Training
Supervisor Excellence
Simmer Down
Preventing Discrimination in the Workplace
Harassment / Discrimination Training
PVMAX Intensive Program for Box Office Management
RMAF - Great Falls
Fairs & Venues visited
Tacoma, Oklahoma City, Yakima
