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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
RE: Metrapark Box Office Manager position To whom it may concern, MetraPark's search for a Box Office Manager candidate skilled in Ticketing Operations & Box Office Manager ends here. I have an excellent track record in customer service and cash handling, along with strong managerial skills. I have the necessary skills, experience and motivation. . Thave 26 years of management experience, combined with a strong working knowledge of the Ticketing & Entertainment industry. At MetraPark, I have worked my way up from a ticket taker/usher to a ticket seller, a supervisory position in the Box Office and to my current Focused management professional offering 29 years of progressive leadership experience. Transforms high-potential staff into outstanding employees who demonstrate the creativity and savvy that is critical to financial and operational success. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
07/2002 to Current
Assistant Box Office Manager Aeg Worldwide West Palm Beach, FL,
  • While maintaining the responsibilities of the Ticket Services Assistant my additional duties include, but are not limited to: Overseeing all daily operations of the Box Office.
  • Successfully managing the activities of team members in multiple locations, including the Outside Gate Staff at Montanafair.
  • Recruiting, hiring, training and scheduling as many as 30 new employees each year.
  • Building customer confidence by actively listening to their concerns and offering suitable solutions.
  • Balancing the needs of multiple customers simultaneously in fast paced work environment.
  • Creating and maintaining effective relationships with peers, promoters and upper management staff.
  • Pursuing training to continue professional development.
07/1994 to 07/2002
Ticket Services Assistant MetraPark Arena City, STATE,
  • Accurately logged all daily ticket sales.
  • Investigated and resolved discrepancies while under tight deadlines.
  • In addition to Box Office cash, was also responsible for MetraPark Concessions and Merchandise sales money.
  • Compiled daily monetary reports and records for comptroller.
  • Maintained up-to-date knowledge of Box Office policies and procedures.
  • Responsible for all Subscription Ticket Sales.
  • Ordered clothing for all departments of the facility, with the exception of the Maintenance crew.
  • Monitored the daily activities of multiple employees.
  • Trained new employees on ticketing system, Box Office Polices and Customer Service.
  • Took necessary steps to meet customer needs and effectively resolve any issues.
  • Offered direction and gave constructive feedback to motivate team members.
01/1989 to 06/1991
Lead Box Office Clerk MetraPark Arena City, STATE,
  • Received, recorded, and banked cash, checks, credit cards.
  • Reconciled daily sales transactions for all ticket sellers, including four outlets.
  • Accurately compiled daily monetary reports and records for comptroller.
  • Maintained adequate cash supply in cash drawers in multiple work stations.
  • Took necessary steps to meet customer needs and effectively resolve any issues., Helped customers select seats that met their personal wants and needs.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for ticketing and credit card payments.
  • Communicated clearly and positively with co-workers and management.
  • Openly accepted new tasks and challenges from management.
07/1988 to 01/1989
position of Assistant Box Office Manager Usher/Ticket Taker MetraPark Arena City, STATE,
  • As Asst.
  • Box Office Mgr., my responsibilities are: overseeing all activities of the Box Office, including single ticket sales, subscription sales( season tickets) and offsite sales making sure that patron issues are a priority reconciling all sales and resolving any discrepancies verifying MetraPark concession banks counting and making deposits for merchandise sales interviewing, hiring, training and scheduling of all new employees supervising 3 full time and up to 30 part time employees ordering supplies and uniforms for Box Office and clothing for other departments creating and maintaining a good working relationship with promoters accommodating various promoter requests, as no two events are the same My experience and expertise would make a great addition to the MetraPark Management Team.Enclosed is my resume outlining further details of my experience and accomplishments.
  • I look forward to the opportunity to discuss my credentials and how my expertise can help the ongoing mission of MetraPark., Checked patron tickets upon entrance to events, quickly and efficiently.
  • Escorted patrons to their seats.
  • Offered exceptional customer service.
Education and Training
Expected in
High School Diploma:
Redfield High School - Redfield, SD
GPA:
Expected in
Courses Completed Supervisory Training Supervisor Excellence Simmer Down Preventing Discrimination in the Workplace Harassment / Discrimination Training PVMAX Intensive Program for Box Office Management:
- ,
GPA:
Expected in
RMAF - Great Falls:
- Billings, Costa Mesa, Phoenix, Los Angeles, San Diego, Madison, New Orleans, Idaho, Utah, North Dakota, South Dakota
GPA:
Expected in
Fairs & Venues visited Tacoma, Oklahoma City, Yakima:
- Amarillo, Pocatello, City, Gorge, Kansas
GPA:
Great Falls,, , Denver Stock Show, Pepsi Center, The

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resume Strength

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Resume Overview

School Attended

  • Redfield High School

Job Titles Held:

  • Assistant Box Office Manager
  • Ticket Services Assistant
  • Lead Box Office Clerk
  • position of Assistant Box Office Manager

Degrees

  • High School Diploma
  • Courses Completed Supervisory Training Supervisor Excellence Simmer Down Preventing Discrimination in the Workplace Harassment / Discrimination Training PVMAX Intensive Program for Box Office Management
  • RMAF - Great Falls
  • Fairs & Venues visited Tacoma, Oklahoma City, Yakima

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