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Assistant Banquet Manager Resume Example

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ASSISTANT BANQUET MANAGER
Professional Summary
Assistant Banquet Manager with restaurant management exposure. Extensive experience catering parties that served more than 700 guests. Customer relations, floor planning and menu development expertise.  Effective communication skills.   Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development. Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations. Driven to raise the bar for banquets and all aspects of guest relations.
Skills
  • Exceptional customer service
  • Cash handling
  • Certificate in Alcohol Service
  • Thrives under pressure
  • Effective multi-tasker
  • Inventory management
  • Customer-focused
  • Service-oriented
  • Staff scheduling
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Trained in performance and wage reviews
  • Results-oriented
Work History
Assistant Banquet Manager, 05/2016 to Current
Hyatt Regency Cincinnati – Cincinnati, Ohio, United States
  • Improved customer service ratings through implementing a detailed training manual for newly hired employees as well as redesigned our service strategy to incorporate a more positive and engaging staff.
  • Recruited and trained 8 new members of the guest service team.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Maintained accurate payroll.
  • Co-chairman of the Give Kids the World fundraising efforts
  • Developed and strengthened the We Care team and it's outreach in the city.
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Banquet Supervisor, 11/2012 to 04/2016
Great Wolf Lodge Cincinnati, Ohio – Cincinnati, Ohio, United States
  • Managed a 40-thousand square foot conference space 
  • Supervised a team of 15 associates.
  • Established and maintained  4 vendor partnerships.
  • Established operational objectives and work plans and delegated assignments to subordinate employees.
  • Supported all kitchen operations.
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Routinely checked identification of patrons purchasing alcoholic beverages.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Certified TIPS trainer
  • Maintained a consistent, regular attendance record.
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets as requested.

Education
High School Diploma: 1990
Villa Madonna Academy - Vills Hills Kentucky 40171
no degree: Nursing, Northern Kentucky University - Highland Heights Kentucky
  • Coursework includes: Speech and Communication, Sociology and Psychology

certificate: Real Estate Sales, Hondros - Mason Ohio
  • Real Estate Analysis and Investment coursework
  • At Home with Diversity certification
  • Relocation Specialist
Accomplishments

Successfully increased our fundraising efforts to incorporate our guests as wells our staff.

Implemented a continual program the restaurant that will raise money for GKTW throughout the year.

Created a program that will include our We Care team in the efforts of the Keep Cincinnati Beautiful organization and increase our reach in our community.

Brought outside companies to the hotel to maximize our efforts.

Certifications

TIPS certified trainer

CPR certified

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Resume Overview

Companies Worked For:

  • Hyatt Regency Cincinnati
  • Great Wolf Lodge Cincinnati, Ohio

School Attended

  • Villa Madonna Academy
  • Northern Kentucky University
  • Hondros

Job Titles Held:

  • Assistant Banquet Manager
  • Banquet Supervisor

Degrees

  • High School Diploma : 1990
    no degree : Nursing ,
    certificate : Real Estate Sales ,

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