Quality-focused employee proficient in customer care. Successful at handling simultaneous tasks in busy, high-volume settings. Prepared to bring several years' experience to dynamic new.
Skills
Friendly, positive attitude
Communication
Time management
Data management
Customer service
File maintenance
Document management
Experience
02/2018 to Current
Assistant AdministratorArchcare – Kingston, NY,
Assisted with answering phones, filing paperwork, and entering data.
Communicated with parents and fostered strong professional relationships.
Monitored compliance with state, federal and company regulations, standards and requirements.
Hired, mentored and monitored qualified childcare staff.
Inspected facility and activities to monitor safety, sanitation and procedures.
Created and updated records to document employee and participant information.
Established and enforced modern educational standards to support student needs.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Interpreted government codes to meet safety and security codes.
08/2015 to 02/2018
Office ManagerOls Hotels & Resorts – Van Nuys, CA,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Cultivated community relations and worked with teams to optimize programs.
Resolved issues with parents using active listening skills to de-escalate difficult situations.
Handled confidential information regarding students carefully and with discretion.
Communicated with parents, teachers and members of public with patient demeanor.
Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
Explained attendance policies and procedures and managed processing of absence and tardy notices.
Maintained student transfer requests and withdrawal approval files.
Assisted parents seeking homework assignments for absent children.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
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