Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable Assistant Administrator proficient in managing documentation, inventory and communication. Advanced skills in conflict management and problem-solving. Offering over 25 years of experience in healthcare settings. Dedicated Social Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Two time award winner (2011 and 2018) of the Interdisciplinary Clinical Excellence Awards(Ice), for Interdisciplinary Relationships.

  • Excellent Verbal and written communication
  • Strong Organization and Time management
  • Years of experience navigating the healthcare and insurance industries
  • Understanding of medical and insurance terminology
  • knowledge of community resources
  • Educated on CMS, CDC, Medicare, Medicaid, Managed Care, VA and private insurance regulations and guidelines
  • Medical Documentation within several EMRs
  • Teamwork
  • Collaboration
  • Computer skills
  • Customer Service
  • Conflict resolution
  • Flexible & Adaptable
  • Detail-oriented
Work History
03/2019 to Current
Assistant Administrator Archcare Kingston, NY,
  • Direct all daily facility operations and mange all personnel, while ensuring compliance with regulatory guidelines.
  • Write and implement new policies and procedures to ensure continued compliance with all governing regulations.
  • Develop new facility contracts with insurance providers, negotiate rates and explain coverage and benefits to residents, family and staff.
  • Implement improved staff benefits and employment policies.
  • Assist residents and families resolve issues.
  • Hiring and terminating staff as necessary, disciplining staff as needed, and assisting Department Managers with resolving their staffing issues.
  • Communicate with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Maintain up-to-date information in electronic medical records software.
  • Develop and distribute employee work schedules based on operational needs and employee requests.
  • Respond to inquiries from doctors, nurses and patients with accurate information.
  • Develop and update department goals and achievements throughout fiscal year.
  • Coordinate with other healthcare providers concerning treatment plans for patients.
  • Keep records of expenses and monitor budget while recommending opportunities for cost savings.
  • Represent office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Monitor and notify senior management on expenditures and plans concerning budget and fiscal matters.
04/2002 to 03/2019
Hospital Case Worker/Discharge Planner Burcham Hills East Lansing, MI,
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Organized clinical documentation, treatment plans, and referrals.
  • Coordinated program referrals for community-based resources.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Completed psychosocial evaluations and needs assessments.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Prepared all required treatment records and reports.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Explained medical care options to help families make informed healthcare decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked with various payor sources including private insurances, VA Benefits, Medicare , Managed Care and Medicaid. Obtained prior authorization, benefits and coverage as well as identified in and out of network benefits, and then explained the same to patients, families and providers.
  • Advance Care Planning including end of life choices, code status and Power of Attorney form completion.
  • Assisted the Palliative Care Team in end of life discussions by offering crisis intervention, grief counseling and educating patients and families on available options and resources. Assisted in arrangements for desired plans, once choices made.
  • Assessing patients with psychiatric needs and connecting them with mental health treatment resources as appropriate. Mental Health forms completion when needed.
  • Maintaining up to date medical knowledge and understanding of terminology, in order to best assist patients, families and staff with care planning needs.
06/1997 to 03/2002
Admissions/Marketing Director Alpine Fireside Health Center City, STATE,
  • Developed and implemented marketing and social and digital plans, including promotional calendars and programs.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading senior healthcare partners.
  • Created printed marketing materials designed to drive campaigns.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Designed effective and user-friendly processes for both admissions and applicant review.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Orchestrated recruitment fairs to enhance mission awareness and highlight services.
  • Performed basic clerical duties, including document filing, bookkeeping and faxing for busy student admissions office.
  • Assessed all perspective admissions for clinical appropriateness, via home and hospital visits prior to admission acceptance.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.
Expected in
Bachelor of Science: Sociology
Illinois State University - Normal, IL

Minored in Psychology and Mass Communications

Volunteered for the Office of Student Disability

Member of Student Psychology Association

Expected in
Associate of Arts: General Studies
Illinois Valley Community College - Oglesby, IL

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School Attended

  • Illinois State University
  • Illinois Valley Community College

Job Titles Held:

  • Assistant Administrator
  • Hospital Case Worker/Discharge Planner
  • Admissions/Marketing Director


  • Bachelor of Science
  • Associate of Arts

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