Assistant Administrator resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Licensed Nursing Home Administrator with a proven track record of successfully managing personnel, finances and daily business operations. Goal-driven, accountable and compassionate professional with a reputation for establishing priorities and meeting deadlines through skillful allocation of time and resources. Leadership ability, with excellent communication skills, analytical capabilities, problem solving skills and ability to liaise with various departments and institutions.
Skill Highlights
  • Relationship and team building
  • Project Management
  • Staff training and development
  • Cultural awareness and sensitivity
  • Operational Finances & Budgeting
  • Public and Community Relations
  • Leadership/ Management
  • Patient and Family Support
  • Competitive Analysis
  • Computer/ Operating system Efficient
  • Quality Control Management
Core Accomplishments
Professional Experience
06/2015 to Current
Assistant Administrator Erickson Living Baltimore, MD,
  • To assist the Nursing Home Administrator in directing day-to-day functions of a 225-bed facility in accordance with the current Federal, State, County and Local standards that regulate long-term care.
  • Job Duties: Overall facility management, profitability, operations, and direction in all aspects.
  • Accountability for, but not limited to, census development, management of accounts receivable and collections, maximization of Net Operating Income, resident/patient care, state and federal survey compliance, positive employee relations, a positive return on investment, effective implementation of Brinton Woods core programs.
  • Represents Brinton Woods in the facility and community.
  • Develop, implement, interpret, and maintain policies and procedures that govern the operation of the facility Ensures efficient and compliant functioning of the facility on a daily basis by overseeing all aspects of the facility Plans, develops, organizes and directs the facility's Quality Assurance Program.
  • Attends workshops, seminars and educational sessions to keep updated on changes in the long-term setting and meet bi-annual CEU (Continuing Education Units) requirements for Maryland Nursing Home Administrator license.
  • Maintains an excellent relationship with the medical staff and other Professional and Supervisory staff.
  • Assists Department Directors in planning, conducting, and scheduling of in-service training programs to ensure compliance with company policies and procedures as necessary.
  • Meets with Department Directors on a weekly basis.
  • Performs the necessary duties of the facility's abuse coordinator.
  • This includes, but is not limited to, carrying out the facility's abuse and prevention protocol by initiating and coordinating abuse and neglect investigations.
06/2014 to 06/2015
Administrator Gardant Huntley, IL,
  • Under the guidance of facility Administrator, lead and direct the overall operations of a 225 bed facility in accordance with customer needs, government regulations and company policies, with focus on maintaining excellent care for the residents while achieving the facility's business objectives.
  • Successfully restored Dental and Vision enrollment for Medicaid residents to ensure all eligible residents received services.
  • Evaluated processes in various departments and implemented improved policies and procedures to improve broken systems and processes Oversee and implement Quality Assurance tools to ensure continuous improvement throughout the facility departments.
05/2013 to 06/2014
Staffing Coordinator Lhc Group Baker City, OR,
  • Direct and manage all nursing staff to ensure staffing patterns are appropriate for census and acuity of each unit, analyze, reconstruct and manage budget for Nursing.
  • Involved in various projects to prepare for AIT program by improving processes and outcomes within the facility.
  • Accomplishments: Progressively developed the functions and usage of scheduling system “OnShift” to analysis time and attendance issues, track unscheduled overtime and improve consistent staffing.
  • Formed work groups to analysis missed and late appointments.
  • Developed processes which have reduced missed and late appointments from 76% to 27% in past 4 months.
  • Ongoing project Analyze relationships with local hospitals and developed new marketing techniques and strategies through fishbone analysis.
  • Ongoing project Worked with a selected group to develop and implemented facility new interviewing and hiring techniques to reduce turnover.
  • Ongoing project Assisted with development and implementation of new Dietary program for fine dining experience in main dining room Revised and implemented a Manager On Duty manual with department heads to assure all essential information is available for off shift managers.
03/2007 to 07/2009
Human Resources Coordinator Paylocity Anaheim, CA,
  • Assisted in opening a new LTC facility by orienting and educating staff to company personnel policies and procedures.
  • Assisted staff with routine HR processes such as workers compensation, FMLA, benefit enrollment, and ensures accuracy of payroll and benefits.
  • Processed, verified, and maintained documentation of personnel files.
09/2005 to 05/2013
Office Manager/ Staffing Coordinator Smith Healthcare City, STATE,
  • Responsible for managing daily business operations of Agency by overseeing finances, managing relationships with health care providers and individual clients, maintenance of patient/client medical records and employee records to ensure proper documentation to meet COMAR Regulations.
  • Accomplishments: Implemented electronic files and computer based system to facilitate company efficiency and improve compliance with State and Federal regulations Implemented online scheduling program which reduced scheduling errors/conflicts by 40% over 6 months.
  • This also improved relationships between clients and agency, preventing loss of cases.
  • Developed and implemented monitoring system to assure staff were in compliance with COMAR regulations upon hire and annual requirements.
Expected in 2013
MBA: Business Administration Health Care Management
University of Baltimore - Baltimore, MD
GPA: Sigma Na Tau Honors Society Member; Graduated GPA: 3.5
Business Administration Health Care Management Sigma Na Tau Honors Society Member; Graduated GPA: 3.5
Expected in 2012
Bachelor of Science: Business Administration Health Care Management
University of Baltimore - Baltimore, MD
GPA: Cum Laude; Beta Alpha Psi, Beta Gamma Sigma, Mu Kappa Tau and Sigma Iota Epsilon Honors Society Member
Business Administration Health Care Management Cum Laude; Beta Alpha Psi, Beta Gamma Sigma, Mu Kappa Tau and Sigma Iota Epsilon Honors Society Member
Expected in 2006
High School Diploma:
Dulaney High School Timonium - ,
Expected in
- ,
Additional Information
  • Accomplishments: * Established an employee retention group to develop activities and ideas for long term staff retention.

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Resume Overview

School Attended

  • University of Baltimore
  • University of Baltimore
  • Dulaney High School Timonium

Job Titles Held:

  • Assistant Administrator
  • Administrator
  • Staffing Coordinator
  • Human Resources Coordinator
  • Office Manager/ Staffing Coordinator


  • MBA
  • Bachelor of Science
  • High School Diploma
  • M.D

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*As seen in:As seen in: