Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Skills
Risk analysis and management
Work flow planning
Management information systems
Budgeting and forecasting
Project development and life cycle
SAP Expertise
Staff Leadership
Cost controls
Recruitment
Strategic Planning
Accomplishments
3x Professional Awards associated with Marine Corps Operations
3x Personal Awards for Military Good Conduct
Work History
03/2021 to CurrentAssistant AdministratorErickson Living | Novi, MI,
Tracked expenses, processed invoices and completed other related accounting tasks.
Managed department inventory, including purchasing, stocking and organizing items.
Maintained digital databases, physical files and area logs.
Evaluated correspondence, contracts and other business documentation for accuracy.
Tracked and analyzed reports to determine needed improvements.
Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
Collected, arranged and input information into database system.
Evaluated performance and policies against metrics.
Generated reports of findings to help management with making key decisions.
01/2021 to CurrentFood Service ManagerTown And Country Markets | Seattle, WA,
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Set schedules for 21 staff by planning and designating shifts and hours.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Tracked food production levels, meal counts and supply costs.
10/2020 to 03/2021Overnight StockerMarsden Holding Llc | Millersburg, OH,
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Unboxed product and placed on shelves according to layout and planogram guidelines.
Supported promotional plans by updating signage with price changes.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Managed over 50 customer calls per day
03/2011 to 10/2020Operational SupervisorSwedishamerican | Belvidere, IL,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Boosted team performance with enhanced employee evaluation processes.
Managed and allocated staff and material resources to meet production goals.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Maximized productivity and management systems by establishing specific goals and managing operations.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Increased sales by 10
Maintained constructive client and vendor relationships.
Education
Expected in 10/2019Bachelor of Arts | Criminal JusticeAmerican InterContinental University, Schaumburg, ILGPA:
Expected in 07/2021Professional Certificate | Product ManagementUniversity Of Cape Town , Cape Town, South Africa, GPA:
Expected in 06/2021Professional Certificate | Introduction To Computer ScienceHarvard University, Cambridge, MAGPA:
Certifications
Project Management Professional (PMP)
SAP ABAP Programming for Beginners
SAP Net-weaver Gateway- Basics, architecture and CRUD oData
Technical Drawing Reading and CMM with ISO Standards
Occupational Safety and Health Agency (OSHA) 30 Hour Outreach for General Industry Card Holder
Lean Six Sigma Yellow Belt Certification
Modern Human Resource Management - Recruitment and Selection Process
Microsoft Word Certification
Bookkeeping and Quick books
Inclusive Leadership: Working with Equality and Diversity
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