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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking, knowledgeable and highly dedicated Assistant Administration Manager offering proven skills in organization and team leadership. Supports senior leaders by implementing policies and training personnel for maximum efficiency and performance.

Skills

Efficient & accurate data entry

Team worker

Time management

Train new employees

Experience
Assistant Administration Manager, 06/2000 to 11/2006
Nextstep CareButler, GA,
  • Helped track, manage and motivate administrative personnel handling high-volume [Type] work.
  • Resolved basic inquiries regarding administrative compliance, operational issues and facility needs on behalf of senior managers.
  • Coordinated training on policies and procedures relevant to work of administrative staff.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Administrative Assistant, 02/1997 to 06/2000
C3/CustomercontactchannelsLas Vegas, NV,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Customer Service Representative, 11/1995 to 10/1998
Brink's IncorporatedSeaford, DE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Teller, 06/1991 to 10/1995
Potters Savings & Loan CoCity, STATE,
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Trained employees on cash drawer operation.
  • Reported daily averages and shortages to operations department.
  • Adhered to financial services security and audit procedures.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Maintained confidentiality of bank records and client information.
  • Managed opening and closing times for main branch.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Supplied tellers with coin and currency as needed.
  • Adhered to regulatory and company security and audit procedures.
  • Examined checks for identification and endorsement.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Delivered prompt, accurate and excellent customer service.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Education and Training
High School Diploma: , Expected in 05/1990
South Side High School - Hookstown, PA
GPA:
: Commercial Pilot, Expected in
Community College Of Beaver County - Monaca, PA
GPA:
: Commercial Pilot , Air Traffic Control, Expected in
Community College Of Beaver County - Monaca, PA
GPA:

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Resume Overview

School Attended

  • South Side High School
  • Community College Of Beaver County
  • Community College Of Beaver County

Job Titles Held:

  • Assistant Administration Manager
  • Administrative Assistant
  • Customer Service Representative
  • Teller

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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