Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking, knowledgeable and highly dedicated Assistant Administration Manager offering proven skills in organization and team leadership. Supports senior leaders by implementing policies and training personnel for maximum efficiency and performance.


Efficient & accurate data entry

Team worker

Time management

Train new employees

Assistant Administration Manager, 06/2000 to 11/2006
Nextstep CareButler, GA,
  • Helped track, manage and motivate administrative personnel handling high-volume [Type] work.
  • Resolved basic inquiries regarding administrative compliance, operational issues and facility needs on behalf of senior managers.
  • Coordinated training on policies and procedures relevant to work of administrative staff.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Administrative Assistant, 02/1997 to 06/2000
C3/CustomercontactchannelsLas Vegas, NV,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Customer Service Representative, 11/1995 to 10/1998
Brink's IncorporatedSeaford, DE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Teller, 06/1991 to 10/1995
Potters Savings & Loan CoCity, STATE,
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Trained employees on cash drawer operation.
  • Reported daily averages and shortages to operations department.
  • Adhered to financial services security and audit procedures.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Maintained confidentiality of bank records and client information.
  • Managed opening and closing times for main branch.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Supplied tellers with coin and currency as needed.
  • Adhered to regulatory and company security and audit procedures.
  • Examined checks for identification and endorsement.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Delivered prompt, accurate and excellent customer service.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Education and Training
High School Diploma: , Expected in 05/1990
South Side High School - Hookstown, PA
: Commercial Pilot, Expected in
Community College Of Beaver County - Monaca, PA
: Commercial Pilot , Air Traffic Control, Expected in
Community College Of Beaver County - Monaca, PA

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Resume Overview

School Attended

  • South Side High School
  • Community College Of Beaver County
  • Community College Of Beaver County

Job Titles Held:

  • Assistant Administration Manager
  • Administrative Assistant
  • Customer Service Representative
  • Teller


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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