LiveCareer-Resume

assistant account manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Assistant Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Experienced in defining and analyzing customer requests to resolve issues. Accurately documenting customer concerns and dedicated to maintaining deep knowledge of products. Confident communicator motivated by customer satisfaction.

Skills
  • Community involvement
  • High-energy attitude
  • Adaptive team player
  • Call Center Operations
  • Inbound and Outbound Calling
  • Product organization
  • Excellent negotiating tactics
  • Excellent communication skills
  • Payment collecting
  • Credit card payment processing
  • Issue resolution
  • Strategic outreach
  • Internet savvy
  • Technologically savvy
  • Account management
  • Customer training
  • Employee mentoring
  • Goal-oriented
  • Business development understanding
  • Customer relationships
Experience
Assistant Account Manager, 09/2020 to Current
AriensOshkosh, WI,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Designed timelines for services and alerted customers of changes or updates frequently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Worked with supervisor to develop customer service improvement initiatives.
Team Lead, 05/2019 to 08/2020
Ryder SystemCanton, MS,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Answered customer questions and took orders.
  • Checked out customers by processing payments and bagging items.
Daycare Floater, 06/2018 to 05/2020
Marsden Holding LlcFayetteville, WV,
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Read aloud and played alphabet games to encourage early literacy.
  • Secured indoor and outdoor premises to protect children.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Tutored and mentored school children to provide additional learning opportunities.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Recorded behavior, food and medication dispensing information.
  • Cared for 1-10 children ages six weeks to eight years old.
Crew Member, 02/2018 to 05/2019
CavaWoodbridge, VA,
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
Education and Training
High School Diploma: , Expected in 05/2019 to Lincoln High School - Lincoln, NE
GPA:
Associate of Science: Psychology, Expected in to Southeast Community College Area - Lincoln, NE
GPA:

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Resume Overview

School Attended

  • Lincoln High School
  • Southeast Community College Area

Job Titles Held:

  • Assistant Account Manager
  • Team Lead
  • Daycare Floater
  • Crew Member

Degrees

  • High School Diploma
  • Associate of Science

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