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Assistant Resume Example

Resume Score: 80%

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ASSISTANT
Summary

Ambitious quality-focused individual with attention to detail. I have 10 plus years in property management along with customer service. I have excellent interpersonal, communication, and leadership skills. My goal is to be proficient and knowledgeable for those I lead.

Skills
  • Contract development and management
  • Key accounts and territory management
  • Brand management
  • Issue and conflict resolution
  • Incident reporting
  • Employee scheduling
  • Regulatory compliance
  • Timesheet processing
  • Appointment setting
  • Materials handling
  • Business correspondence
  • File/records maintenance
  • Systems monitoring
  • Proofreading and editing
  • Local amenities knowledge
  • Social integration
  • Crisis management
  • Opening and closing procedures
  • Greeting and directing
Experience
Country Village | Walker, LAAssistant01/2006 - 01/2015
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
  • Produced timely and accurate correspondence for needs such as [Type] status updates and routine inquiry letters.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Listened to customer needs, identified solutions and explained latest promotions.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Scheduled maintenance calls.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Ensured tenants were aware of and followed all policies and rules.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Kept meticulous records of all correspondence with residents and tenants.
  • Created and updated marketing materials for properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Showed units to potential tenants and answered questions about life in community.
Diane Hathaway | Walker, LAProperty Manager01/2009 - Current
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Inspected property every 3 months, took pictures and wrote reports regarding findings for submission to Landlord.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
Walmart | Central, LAWireless Manager09/2013 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Krystal Robards | Walker, LAProperty Manager03/2017 - Current
  • Oversaw daily operations, maintenance and administration of various properties.
  • Monitored and documented all income, including delinquencies.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Maintained accurate records of all correspondence with and from tenants.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Handled resident complaints and expedited all maintenance requests.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Education and Training
Louisiana State University And A&M College | Baton Rouge, LABusiness Administration And Management
Walker High School | Walker, LAHigh School Diploma05/2003
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Resume Overview

Companies Worked For:

  • Country Village
  • Diane Hathaway
  • Walmart
  • Krystal Robards

School Attended

  • Louisiana State University And A&M College
  • Walker High School

Job Titles Held:

  • Assistant
  • Property Manager
  • Wireless Manager

Degrees

  • Business Administration And Management
    High School Diploma

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