Assistant Resume Example Christ Hospital

ASSISTANT

Summary

Ambitious quality-focused individual with attention to detail. I have 10 plus years in property management along with customer service. I have excellent interpersonal, communication, and leadership skills. My goal is to be proficient and knowledgeable for those I lead.

Skills

Contract development and management
Key accounts and territory management
Brand management
Issue and conflict resolution
Incident reporting
Employee scheduling
Regulatory compliance
Timesheet processing
Appointment setting
Materials handling

Business correspondence
File/records maintenance
Systems monitoring
Proofreading and editing
Local amenities knowledge
Social integration
Crisis management
Opening and closing procedures
Greeting and directing

Experience

Christ Hospital | Burlington , KYAssistant01/2006 - 01/2015

Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
Produced timely and accurate correspondence for needs such as [Type] status updates and routine inquiry letters.
Facilitated troubleshooting, maintenance and updates for office systems.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Listened to customer needs, identified solutions and explained latest promotions.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Scheduled maintenance calls.
Contacted tenants to collect overdue rent or to discuss other important issues.
Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Ensured tenants were aware of and followed all policies and rules.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Kept meticulous records of all correspondence with residents and tenants.
Created and updated marketing materials for properties.
Oversaw daily operations, maintenance and administration of various properties.
Escalated critical issues to property manager to ensure immediate resolution.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Showed units to potential tenants and answered questions about life in community.

Heimberger Land Management Services | Lancaster , OHProperty Manager01/2009 - Current

Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Reviewed all leases to guarantee proper level of service for tenants.
Maintained accurate records of all correspondence with and from tenants.
Inspected property every 3 months, took pictures and wrote reports regarding findings for submission to Landlord.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Reviewed completed applications and assessed household information against file history and program regulations.
Contacted tenants to collect overdue rent or to discuss other important issues.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Conducted apartment tours for potential tenants and answered any questions.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.

Heimberger Land Management Services | Lancaster , OHWireless Manager09/2013 - Current

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Increased overall team efficiency and productivity.
Ran daily reports to assess performance and make proactive adjustments.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.

Krystal Robards | City , STATEProperty Manager03/2017 - Current

Oversaw daily operations, maintenance and administration of various properties.
Monitored and documented all income, including delinquencies.
Contacted and followed up with tenants on renewal notices.
Prepared and submitted monthly tenant visit logs in timely manner.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Maintained accurate records of all correspondence with and from tenants.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained tenant relations with regular tenant visits and phone calls.
Contacted tenants to collect overdue rent or to discuss other important issues.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Reviewed all leases to guarantee proper level of service for tenants.
Handled resident complaints and expedited all maintenance requests.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Recognized for fostering good working relationships with owners, residents and board members.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

Education and Training

Louisiana State University And A&M College | City, StateBusiness Administration And Management

Walker High School | City, StateHigh School Diploma05/2003

Resume Overview

School Attended

Louisiana State University And A&M College
Walker High School

Job Titles Held:

Assistant
Property Manager
Wireless Manager

Degrees

Business Administration And Management
High School Diploma

Assistant Resume Example

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