Assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
01/2007 to Current
Assistant Ericsson New York, NY,
  • Subject matter expert providing training and guidance for HR related issues, policies and compliance topics for our business unit and provide confidential human resource support for managers and employees including FMLA and disability processing, personal change requests, payroll inquiries, attendance, and personnel issues.
  • Monitor and evaluate asset inventory management, validate PC inventory and COU requests, and perform monthly audits to ensure departmental compliance and assist team members with lease rollovers including equipment ordering, verification of assets, tracking, and returns.
  • Project manager for the employee engagement events committee with duties including collaboration with additional committee members for the Malit organization, planning and organization for upcoming events, and distribution of daily and weekly communications.
  • Coordinate with the compliance training organization to validate current requirements for internal employees and vendors, investigate any discrepancies, and distribute any updates to the team to achieve 100% mandatory training compliance.
  • Investigate payroll and time reporting including coding errors, allocation discrepancies for vendors, management and non-management employees that could result in incorrect financial budget reporting.
  • Complete Access Review audits for multiple systems including SAMS, MyLogins, EMART, COU, VPN, UPR, CCDR, CRE, and U-Mart and analyze skip level reporting for COU, ePro, CAPS, and travel requests and approvals to maintain corporate compliance within the organization.
  • Instrumental in writing and distributing best-practices documentation streamlining the employee movement into and out of the organization in multiple systems including SharePoint and eLink.
  • Contribute to team development by providing educational and personal growth opportunities, sharing professional publications and seminars, and identifying best practices across all organizations to increase productivity.
  • Position requires a high degree of multi-tasking, confidentiality, excellent written and verbal communication skills, accuracy and critical thinking.
01/2000 to 01/2007
Senior Reports Clerk Beth Israel Deaconess Medical Center Lexington, MA,
  • Responsible for the maintenance of the conference scheduling system, preparing agendas, and scheduling meetings and conferences for management at the St.
  • Louis corporate call center.
  • Point of contact for building maintenance issues with all employees at St.
  • Louis corporate call center and property management.
  • Generate and distribute reports detailing sales sgent performance, call center headcount, organization charts, forecasted sales and call volumes, and attendance in addition to ad-hoc reports as required.
  • Responsible for creating and processing expense vouchers and CAPS expenses incurred by call center management.
  • Team lead for implementation of center-wide recognition events and coordinate efforts for planning and organization of Management team building/planning exercises.
01/1997 to 01/2000
Senior Financial Administrator Beth Israel Deaconess Medical Center Chestnut Hill, MA,
  • Prepared and distributed sales compensation for vendor, sales representatives and service representatives employed or contracted through Southwestern Bell Wireless.
  • Researched and analyzed vendor, management and service representative escalated issues regarding compensation discrepancies assuring quality control of company funds.
  • Assisted financial administrators with complex compensation, invoice and employee expense requests.
  • Updated and maintained commission tables for internal and external sales channel compensation.
  • The Senior Financial Administrator position required extensive coordination with clients internally and externally.
  • In addition, a high degree of multi-tasking was expected with attention to detail.
01/1996 to 01/1997
Senior Financial Administrator Southwestern Bell Wireless City, STATE,
  • Researched misapplied deposits, overpayment refunds and delinquent customer accounts.
  • Consistently met daily inbound and outbound quantity measurements.
  • Managed monthly cycle maintenance of past due accounts and processed job specific reports daily.
  • Trained new Accounts Receivable Specialists on basic fundamentals of the position and acted as a Continuing Education Trainer for the Accounts Receivable team.
  • Responsible for resolution of escalated customer issues in a management capacity with either face to face customer contact or on the phone.
Expected in
Bachelor of Arts: Communications
University of Missouri - St. Louis, MO
Expected in
Certification: Workplace & Organizational Science:
University of Missouri - St. Louis, MO
Expected in
Associates of Arts: General Studies
St. Louis Community College - St. Louis, MO
Expected in 2020
AT&T University - ,
My Personal ASSISTANT, APDP Virtual Conference
  • Offer 14 years of executive level administrative and human resource experience maintaining a high degree of consistency across business units while maintaining confidentiality in all investigations and communications.
  • Talent for problem-solving and prioritization associated to employee relations including eLink guidance, auditing, compliance, project management, and have a passion for researching, troubleshooting, planning/implementing proactive procedures & processes.
  • Ability to train, motivate, innovate & lead. Flexible and agile. Self-driven, able to work as a team or as an individual contributor. Work with integrity.

Talented Assistant with excellent interpersonal skills and more than 14 years of experience. Highly effective and knowledgeable in Microsoft Office 365.

Employee Resource Groups – HACEMOS, Women of ATT, OxyGEN LEADERSHIP: Committee Secretary – Windsor School District Class of 2024 2019 - 2020
  • ELink (eCORP), SharePoint, Tally, CinglePoint, Microsoft Office 365: Excel, Word, PowerPoint, OneNote, Outlook
  • Accounts Receivable, Seminars
  • Ad, Tables
  • Attention to detail, Phone
  • Basic, Trainer
  • Budget, Verbal communication skills
  • Call center, VPN
  • Charts, Excellent written
  • Conferences
  • Critical thinking
  • Clients
  • Documentation
  • Financial
  • Funds
  • Human resource
  • HR
  • Inventory management
  • Inventory
  • Team development
  • Team building
  • Team lead
  • Meetings
  • Access
  • Excel
  • Microsoft Office
  • Outlook
  • PowerPoint
  • Word
  • Multi-tasking
  • Organizational
  • Payroll
  • Personnel
  • Policies
  • Coding
  • Property management
  • Publications
  • Quality control
  • Reporting
  • Sales
  • Scheduling

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Resume Overview

School Attended

  • University of Missouri
  • University of Missouri
  • St. Louis Community College
  • AT&T University

Job Titles Held:

  • Assistant
  • Senior Reports Clerk
  • Senior Financial Administrator
  • Senior Financial Administrator


  • Bachelor of Arts
  • Certification: Workplace & Organizational Science
  • Associates of Arts

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