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Assistant Resume Example

Resume Score: 80%

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ASSISTANT
Professional Summary

Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills
  • Document control
  • Schedule and calendar management
  • Business Correspondence
  • Scheduling
  • Appointment Setting
  • Spreadsheets
  • Administrative Duties
  • Administrative support
  • Business administration
  • Multi-line phone proficiency
  • Sorting and labeling
  • Mail handling
  • [Number] WPM typing speed
Work History
Assistant07/2020 to 09/2020
Company Name – City, State
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Worked closely with coworkers to strategically plan for company growth.
  • Greeted guests in with friendliness and professionalism.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Front End Supervisor10/2016 to 02/2018
Company Name – City, State
  • Promoted importance of security and customer tracking to minimize store losses.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Achieved dramatic [Result] through positive employee motivation and focus on continuous improvement.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered credit applications to customers, cross-selling and converting [Number] out of [Number] customers into cardholders.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Customer Service Representative03/2008 to 02/2009
Company Name – City, State
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Office Manager12/2006 to 01/2008
Company Name – City, State
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled all incoming business and client requests for information.
  • Completed bi-weekly payroll for [Number] employees.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Compared vendor prices and negotiated for optimal savings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Administered yearly budget of $[Amount] to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
  • Created and finalized contracts for [Produce or Service] deals with customers.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Coached new hires on company processes while managing [Number] employees to achieve maximum production.
  • Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
  • Coordinated special projects and managed schedules.
  • Verified [Number] salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Evaluated employee records and productivity to complete over [Number] employee evaluations per quarter
  • Maintained computer and physical filing systems.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Decreased training time [Number]% by designing effective new training programs for [Number] departments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Created reports and presentations.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Received, screened and routed incoming calls.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Met challenging quotas for productivity and accuracy of work.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Managed [Number]-employee [Type] office, supervising workers and enhancing productivity and efficiency.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Restructured installation processes and staff teams, boosting productivity by [Number]%.
  • Prepared vendor invoices and processed incoming payments.
Education
High School Diploma05/1995Thomas Stone High School- City, State
No Degree: Accounting And Business ManagementFleet Business School- City
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Resume Overview

School Attended

  • Thomas Stone High School
  • Fleet Business School

Job Titles Held:

  • Assistant
  • Front End Supervisor
  • Customer Service Representative
  • Office Manager

Degrees

  • High School Diploma 05/1995
    No Degree : Accounting And Business Management

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ASSISTANT

New York, New York