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Assistance Payments Worker Resume Example

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ASSISTANCE PAYMENTS WORKER
Professional Summary
Highly organized and detail-oriented Administrative Support Worker  with more than 10 years experience supplying thorough, organized administrative support to Directors, Supervisors and Department Heads.
Skills
  • Customer service-oriented
  • Excellent communication skills
  • Professional phone etiquette
  • Accurate and detailed

  • [45] WPM typing speed
  • Works well under pressure
  • Pleasant demeanor
  • Team building
Work History
Assistance Payments Worker, 08/2011 to Current
State of Michigan – Detroit, MI

  • Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for.
  • Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/age
  • Interviews applicants and recipients by phone to determine client needs, both financial and non-financial.
  • Identify appropriate department programs and services to address needs.
  • Responsible for accurately determining eligibility for various assistance programs.
  • Reviews application and decides which forms and verifications are needed.  Once obtained, evaluates the information contained in all documents. 
  • Analyzes the client's circumstances, evaluates potential program eligibility and recommends the most beneficial to the client. 
  • Responsible for managing my caseloads by using independent judgment in prioritizing my work flow and develop and effectively use a plan which establishes daily, weekly, and monthly goals. 
  • Responsible to update case record documentation in response to changes.
  • Communicate complicated policy and procedures clearly and concisely.

Administrative Assistant, 01/2011 to 08/2011
Dorsey Schools – Pontiac, MI
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail to appropriate departments.
  • Maintained Admissions Control log, distributed admissions leads properly, verified online lead data, and entered prospect information.
  • Compiled varies reports for the Managing Director. 
  • Entered grades and attendance in CampusVue.
  • Distributed report cards and schedules to students.
  • Created and enter new enrollments into the school's database.
  • Posted tuition payments to students account.
  • Registered new and returning students for classes.
  • Created and prepared schedules for new module's.
Financial Aid Counselor, 07/2004 to 09/2010
Tuskegee University – Tuskegee, AL

  • Monitored students' academic progress and referred students who were struggling to campus resources.
  • Calculated students' budgets, reviewed need analysis's and determined students eligibility for federal financial aid.  
  • Counseled students and parents regarding financial aid programs. 
  • Analyzed and interpreted the changes that occur in Federal regulations.   
  • Notified students of changes in eligibility of awards and alternatives to amend the situation.
  • Collected and/or validated each student's file for accuracy and completeness.
  • Processed federal and private loans for incoming and returning students.
  • Stayed abreast of  regulations governing all Title IV Programs to ensure compliance with prescribed policies.
  • Acted as a liaison with lenders, guarantors, Department of Education, athletic department and students.
  • Supervised work-study students to ensure assignments are completed.

Education
Bachelor of Science: Human Resource Management, 2000
Troy State University - Montgomery, AL
Associate of Science: Practical Nursing, 1998
Trenholm State Technical College - Montgomery, AL
Accomplishments
Serving as a Fee Liasion for the Department of Human Services.

Serving as a Mentor for the Department of Human Services.

Recognized by the State of Michigan on the DHS-Net website for demostrating excellent customer service.

Served as a staff representative for Tuskegee University Judicial Hearing Board for 7 years. 

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Resume Overview

Companies Worked For:

  • State of Michigan
  • Dorsey Schools
  • Tuskegee University

School Attended

  • Troy State University
  • Trenholm State Technical College

Job Titles Held:

  • Assistance Payments Worker
  • Administrative Assistant
  • Financial Aid Counselor

Degrees

  • Bachelor of Science : Human Resource Management , 2000
    Associate of Science : Practical Nursing , 1998

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