Highly organized and detail-oriented Administrative Support Worker with more than 10 years experience supplying thorough, organized administrative support to Directors, Supervisors and Department Heads.
Skills
Customer service-oriented
Excellent communication skills
Professional phone etiquette
Accurate and detailed
[45] WPM typing speed
Works well under pressure
Pleasant demeanor
Team building
Work History
Assistance Payments Worker, 08/2011
to Current State of Michigan – Detroit,
MI
Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for.
Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/age
Interviews applicants and recipients by phone to determine client needs, both financial and non-financial.
Identify appropriate department programs and services to address needs.
Responsible for accurately determining eligibility for various assistance programs.
Reviews application and decides which forms and verifications are needed. Once obtained, evaluates the information contained in all documents.
Analyzes the client's circumstances, evaluates potential program eligibility and recommends the most beneficial to the client.
Responsible for managing my caseloads by using independent judgment in prioritizing my work flow and develop and effectively use a plan which establishes daily, weekly, and monthly goals.
Responsible to update case record documentation in response to changes.
Communicate complicated policy and procedures clearly and concisely.
Administrative Assistant, 01/2011
to 08/2011 Dorsey Schools – Pontiac,
MI
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail to appropriate departments.
Maintained Admissions Control log, distributed admissions leads properly, verified online lead data, and entered prospect information.
Compiled varies reports for the Managing Director.
Entered grades and attendance in CampusVue.
Distributed report cards and schedules to students.
Created and enter new enrollments into the school's database.
Posted tuition payments to students account.
Registered new and returning students for classes.
Created and prepared schedules for new module's.
Financial Aid Counselor, 07/2004
to 09/2010 Tuskegee University – Tuskegee,
AL
Monitored students' academic progress and referred students who were struggling to campus resources.
Calculated students' budgets, reviewed need analysis's and determined students eligibility for federal financial aid.
Counseled students and parents regarding financial aid programs.
Analyzed and interpreted the changes that occur in Federal regulations.
Notified students of changes in eligibility of awards and alternatives to amend the situation.
Collected and/or validated each student's file for accuracy and completeness.
Processed federal and private loans for incoming and returning students.
Stayed abreast of regulations governing all Title IV Programs to ensure compliance with prescribed policies.
Acted as a liaison with lenders, guarantors, Department of Education, athletic department and students.
Supervised work-study students to ensure assignments are completed.
Education
Bachelor of Science: Human Resource Management,
2000 Troy State University - Montgomery,
AL
Associate of Science: Practical Nursing,
1998 Trenholm State Technical College - Montgomery,
AL
Accomplishments
Serving as a Fee Liasion for the Department of Human Services.
Serving as a Mentor for the Department of Human Services.
Recognized by the State of Michigan on the DHS-Net website for demostrating excellent customer service.
Served as a staff representative for Tuskegee University Judicial Hearing Board for 7 years.
