- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Highly organized and detail-oriented Administrative Support Worker with more than 10 years experience supplying thorough, organized administrative support to Directors, Supervisors and Department Heads.
- Customer service-oriented
- Excellent communication skills
- Professional phone etiquette
- Accurate and detailed
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- [45] WPM typing speed
- Works well under pressure
- Pleasant demeanor
- Team building
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Assistance Payments Worker, 07/2011 to Current
State Of Michigan – Saline, MI,
- Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for.
- Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/age
- Interviews applicants and recipients by phone to determine client needs, both financial and non-financial.
- Identify appropriate department programs and services to address needs.
- Responsible for accurately determining eligibility for various assistance programs.
- Reviews application and decides which forms and verifications are needed. Once obtained, evaluates the information contained in all documents.
- Analyzes the client’s circumstances, evaluates potential program eligibility and recommends the most beneficial to the client.
- Responsible for managing my caseloads by using independent judgment in prioritizing my work flow and develop and effectively use a plan which establishes daily, weekly, and monthly goals.
- Responsible to update case record documentation in response to changes.
- Communicate complicated policy and procedures clearly and concisely.
Administrative Assistant, 2011 to 07/2011
Legacy Health System – Keizer, OR,
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail to appropriate departments.
- Maintained Admissions Control log, distributed admissions leads properly, verified online lead data, and entered prospect information.
- Compiled varies reports for the Managing Director.
- Entered grades and attendance in CampusVue.
- Distributed report cards and schedules to students.
- Created and enter new enrollments into the school’s database.
- Posted tuition payments to students account.
- Registered new and returning students for classes.
- Created and prepared schedules for new module’s.
Financial Aid Counselor, 06/2004 to 08/2010
Doane University – Lincoln, NE,
- Monitored students’ academic progress and referred students who were struggling to campus resources.
- Calculated students’ budgets, reviewed need analysis’s and determined students eligibility for federal financial aid.
- Counseled students and parents regarding financial aid programs.
- Analyzed and interpreted the changes that occur in Federal regulations.
- Notified students of changes in eligibility of awards and alternatives to amend the situation.
- Collected and/or validated each student’s file for accuracy and completeness.
- Processed federal and private loans for incoming and returning students.
- Stayed abreast of regulations governing all Title IV Programs to ensure compliance with prescribed policies.
- Acted as a liaison with lenders, guarantors, Department of Education, athletic department and students.
- Supervised work-study students to ensure assignments are completed.
Bachelor of Science: Human Resource Management, Expected in 2000
Troy State University - Montgomery, AL
GPA:
Associate of Science: Practical Nursing, Expected in 1998
Trenholm State Technical College - Montgomery, AL
GPA:
Serving as a Fee Liasion for the Department of Human Services.
Serving as a Mentor for the Department of Human Services.
Recognized by the State of Michigan on the DHS-Net website for demostrating excellent customer service.
Served as a staff representative for Tuskegee University Judicial Hearing Board for 7 years.
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