assistance payments worker resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Data Entry
  • MS Office
  • MiBridges
Work History
07/2021 to Current Assistance Payments Worker State Of Michigan | Allegan, MI,
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using MiBridges.
  • Interviewed applicants and explained scope of different available benefits.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
01/2012 to Current Independent Field Agent Financial Education Services | City, STATE,
  • Conducted a detailed assessment of clients' financial requirements and recommended suitable company products, such as credit repairs, household budget assistance, credit building, and also analysis of creditworthiness
  • Earned recognition referring clients to the parent company in accordance with individual client’s needs.
  • Prepared and finalized financial documentation.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 15 %
01/2020 to 01/2021 Radiation Therapy Intern Flower Hospital | City, STATE,
  • Played a key role on the medical team by preparing patients for treatments and analyze the patients’ behaviors for cancer and other diseases while performing directly under the supervision of an oncologist
  • Oversaw the patient’s medical condition for side effects and organized all specialized equipment following patient treatments
  • Provided exceptional physical and emotional support to patients and family members, such as outlining treatment procedures to patients and informing functional means of communication during the medical process that resulted in ensuring a high level of patient service.
  • Documented patient data in EMR chart and reviewed prior health history to understand needs and deliver targeted care.
  • Observed patients during treatment to monitor for any adverse treatment reactions and offered quick emergency response to address concerns.
  • Educated, prepared and reassured patients and families by answering questions, providing physical assistance and reinforcing physicians' advice regarding treatment reactions or post-treatment care.
01/2015 to 01/2020 Home Health Care Aide/Independently, Home Health Care Aide Self-Employed | City, STATE,
  • Facilitated critically ill patients with home-based healthcare services for effectively executing daily activities, including personal hygiene, physical rehabilitation exercises, meal preparation, and medication
  • Networked with patients’ family and outside medical team to schedule and assist patients in attending outside appointments; expedited patient Medicare paperwork and 3rd party medical financial documents
  • Acted as a vital liaison between the patients, families, and medical professionals for developing a reliable personal healthcare plan
  • Strictly followed the patient care directives provided by the physician and family, promoting the delivery of high-quality healthcare service.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Expected in to to | Social Work Wayne State University, Detroit MI, GPA:

School of Social Work 90 completed hours

Volunteer Experience: Yearly Homeless Coat/Food Drive on my social media

  • Member of National Association of Black Social Workers
Expected in 05/2022 to to Bachelor of Arts | General Studies Baker College, Jackson, MI, GPA:
  • Completed professional development in General Studies
  • Dean's List 3 years
  • Member of National Association of Radiologic Technologists
State of Michigan Assistance Payments Worker, National Association of Black Social Workers | American Society of Radiologic Technologists

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Resume Overview

School Attended

  • Wayne State University
  • Baker College

Job Titles Held:

  • Assistance Payments Worker
  • Independent Field Agent
  • Radiation Therapy Intern
  • Home Health Care Aide/Independently, Home Health Care Aide


  • Bachelor of Arts

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