LiveCareer-Resume

assistance coordinator resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented medical professional offering strong history of success in meeting patient needs by leveraging healthcare expertise to diagnose and treat conditions. Conduct hands-on assessments, collect patient histories and order laboratory tests independently to support patient needs.

Organized Assistant Coordinator with talents in office operations, time-management, and recordkeeping. Adaptable and versatile with the ability to work on multiple projects simultaneously. Excellent understanding of office equipment.

Skills
  • Credit
  • Clients
  • Customer Service
  • Faxes
  • Features
  • Financial
  • Forms
  • Functional
  • Funds
  • Insurance
  • Mail
  • Money
  • Personnel
  • Policies
  • Telephone
  • Test equipment
Work History
Assistance Coordinator, 10/2016 - 10/2018
Hcc Life Insurance Jersey City, NJ,
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Trace lost, delayed, or misdirected baggage for customers.
TMHCC Specialist, 10/2018 - 09/2019
Robert W. Baird & Co. Incorporated Houston, TX,

· Coordination of all HCC (INTAC, HCC, IMAS etc.) cases including Air Ambulance and GOP cases during their scheduled hours

· Maintain high QA scores and provide outstanding customer service to HCC and their patients

· Provide verbal and written case updates at the end of each shift

· Participate in regular HCC meetings

· work closely with Sales and Marketing to assist in developing processes

· Support peers in the management of non-urgent travel assistance and medical cases

· Train new staff on HCC cases

· Professional verbal and written communication skills

· Proven experience in a customer service environment

· Process/detail oriented

· Proven ability to problem solve

· High level of computer proficiency

· Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customer.

· Problem solving, multi-tasking, time management and organizational skills

· Proven ability to follow directions and/or work independently as necessary

· Proven ability to function in team environment

· Work flexible hours for emergent cases

· Foreign language skill is preferred.

Client Specialist, 09/2019 - Current
Fidelity Investments Mundelein, IL,

Coordination of all cruise line related cases including medical, travel assistance and repatriation cases during their scheduled hours

Provide verbal and written case updates at the end of each shift

Maintain high QA scores and provide exceptional customer service to cruise passengers and employees

Train new staff on proper cruise case handling SOP’s

Receiving and processing all domestic and international inbound customer requests for medical or travel assistance or other On Call services via phone, e-mail, fax or other media in an efficient and effective manner.

Initiating outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries.

· Communicating with customers in a personalized, informative, courteous and diplomatic manner in order to build a strong relationship

· Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable timeframe

· Knowledge base and degree of assurance in order to explain necessary information clearly and ensure that the customer fully understands the assistance On Call provides

  • Professional verbal and written communication skills.
  • Proven experience in a customer service environment.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Proven ability to follow directions and/or work independently as necessary.
  • Proven ability to function in team environment.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.
Customer Service Associate, 03/2013 - 10/2016
Walmart City, STATE,
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided back up for customer service managers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Loaded customer credit cards and signed up new customers for card programs.
Education
High School Diploma: , Expected in 06/2008
-
Seminole High School - Sanford, FL
GPA:
Status -

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Resume Overview

School Attended

  • Seminole High School

Job Titles Held:

  • Assistance Coordinator
  • TMHCC Specialist
  • Client Specialist
  • Customer Service Associate

Degrees

  • High School Diploma

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