Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in the medical customer satisfaction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Calm pawn broker clerk experience with three years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Flexible night time hours with 6 plus years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Focused Loss Prevention Officer coordinates effectively with gifts and loans, and other security personnel to reduce losses. Highly familiar with signs and behaviors indicating attempted theft. Skilled in providing measured responses to developing situations.

  • QA
  • Production Equipment Assessment
  • QC
  • Machinery operations
  • Background in fitness industry. i have been bodybuilding and muay thai since i was 12-13 years old. i am now 27, suffered a back injury in a car accident in 2014. i would say my knowledge i learned in the fitness injury saved me 3 major back injures.
Assembly Line Worker, 11/2014 - 02/2021
H P Hood Llc Suffield, CT,
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Used established assembly instructions to complete jobs.
  • Recognized defective material and reported issues to management.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Prevented jams or wasted materials by setting and verifying parts clearances.
  • Reviewed project specifications and documentation to understand task and deadline requirements.
  • Cleared line area of debris to present clean work area for next shift.
Call Agent, 08/2012 - 11/2014
Caleres Lincoln, RI,
  • Reviewed customer account information to determine current issues and potential solutions.
  • Accurately documented calls and caller information in microsoft software and made updates to data as needed.
  • Trained new employees on processes to promote productivity team-wide.
  • Achieved or exceeded 80% satisfaction rating on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
Pawnshop Clerk, 08/2008 - 12/2011
Gifts And Loans City, STATE,
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Organized computer-based information to minimize errors.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
Education and Training
High School Diploma: , Expected in 05/2012
Clearfield Highschool - Clearfield, UT,
High School Diploma: , Expected in
Northridge High - Clearfield, UT,
  • Promoted from call agent to customer service rep, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors

Muay Thai kickboxing, bodybuilding, sports nutrition.

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Resume Overview

School Attended

  • Clearfield Highschool
  • Northridge High

Job Titles Held:

  • Assembly Line Worker
  • Call Agent
  • Pawnshop Clerk


  • High School Diploma
  • High School Diploma

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