Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
- I have over 25 years of management experience, supervising as few as 12, and as many as 300 employees. I understand the chain of command. I am also a team player, and can work efficiently in a fast paced environment.
- Quality assurance controls
- Visual inspections
- Production background
- Product assembly
- Manufacturing experience
- Quality assurance
- Process monitoring
- Supervision
- Business operations
- Inventory management
- Process improvement
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- Equipment operation
- Communications
- Project organization
- Problem resolution
- Team building
- Team management
- Organization
- Planning and coordination
- Operational improvement
- Customer service
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01/2020 to Current Assembly Line Worker Stanley Black & Decker, Inc. – Minneapolis, MN,
- Positioned and aligned components to complete accurate assembly work.
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
04/2015 to 10/2019 Store Manager Bartell Drugs – Centralia, WA,
- Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
- Implemented succession planning by training and developing [Number] associates into leadership positions.
- Achieved sales quota of $[Number] by social media and brand marketing.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Updated store pricing, signage and merchandising based on current promotions.
- Delivered excellent customer service by greeting and assisting each customer.
- Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
- Trained [Number]-person staff to deliver outstanding customer service and assistance.
- Analyzed marketing information and translated into strategic plans for establishment.
- Worked closely with [Job title] and [Job title] to formulate and build store brand and strategy.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw all store operations while generating up to $[Number] in monthly sales.
- Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
- Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
- Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
- Coached and mentored associates to achieve [Number] employee promotions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Addressed customer inquiries and resolved complaints.
- Conducted [Timeframe] performance reviews to organize training and development for staff.
- Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Oversaw inventory tracking, management and physical inventory counts.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Kept accounts current and funds deposited to keep on-site cash low.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Oversaw inventory management to minimize waste.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Prioritized sanitation, safety and health standards in work areas.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Handled proof-of-concept requirements to meet strategic [Type] and [Type] objectives.
- Analyzed marketing information and translated into strategic plans for establishment.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
- Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
- Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Created attractive store displays to generate customer interest and boost sales.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Enforced adherence to policies, standards and security protocols.
- Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
06/2004 to 03/2015 Co-Manager Ollie's Bargain Outlet – Whitesboro, TX,
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Minimized waste through expense tracking and effective cost control strategies.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Identified and solved complex strategy problems to drive organizational goals.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Elevated resource allocation, accurately controlling expenses.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed [Number] internal candidates for general management promotion opportunities.
- Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
- Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
- Promoted profitability of [Type] business by tracking performance indicators and driving corrective action.
- Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings.
- Supervised and led [Number] department managers while overseeing performance and productivity of [Number] employees.
- Managed scheduling for [Number] employees to optimize productivity.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Generated reports detailing project information and predictions.
- Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
- Assessed team proficiencies, identifying and targeting areas for improvement.
Expected in 06/2004 GED:
Boca Ciega High School - Gulfport, FL
GPA:
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