I have over 25 years of management experience, supervising as few as 12, and as many as 300 employees. I understand the chain of command. I am also a team player, and can work efficiently in a fast paced environment.
Skills
Quality assurance controls
Visual inspections
Production background
Product assembly
Manufacturing experience
Quality assurance
Process monitoring
Supervision
Business operations
Inventory management
Process improvement
Equipment operation
Communications
Project organization
Problem resolution
Team building
Team management
Organization
Planning and coordination
Operational improvement
Customer service
Experience
01/2020 to Current
Assembly Line WorkerStanley Black & Decker, Inc. – Minneapolis, MN,
Positioned and aligned components to complete accurate assembly work.
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Recognized defective material and reported issues to management to facilitate prompt resolution.
04/2015 to 10/2019
Store ManagerBartell Drugs – Centralia, WA,
Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Achieved sales quota of $[Number] by social media and brand marketing.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Updated store pricing, signage and merchandising based on current promotions.
Delivered excellent customer service by greeting and assisting each customer.
Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Strengthened work flow productivity by hiring, managing and developing top talent.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Analyzed marketing information and translated into strategic plans for establishment.
Worked closely with [Job title] and [Job title] to formulate and build store brand and strategy.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw all store operations while generating up to $[Number] in monthly sales.
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
Coached and mentored associates to achieve [Number] employee promotions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Assessed, optimized and elevated operations to target current and expected demands.
Addressed customer inquiries and resolved complaints.
Conducted [Timeframe] performance reviews to organize training and development for staff.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Oversaw inventory tracking, management and physical inventory counts.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Kept accounts current and funds deposited to keep on-site cash low.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Oversaw inventory management to minimize waste.
Coordinated sales reports, reconciled accounts and made bank deposits.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Prioritized sanitation, safety and health standards in work areas.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Handled proof-of-concept requirements to meet strategic [Type] and [Type] objectives.
Analyzed marketing information and translated into strategic plans for establishment.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Created attractive store displays to generate customer interest and boost sales.
Coached and empowered employees by creating and sharing motivational vision plans.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Enforced adherence to policies, standards and security protocols.
Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
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