Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly trained Production Line Worker versed in safe hand and power tool operation. Efficient professional known for having attention to detail and excellent record of teamwork.

Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success.

Diligent Manufacturing team member well-versed in completing vehicle’s product assemblies. Proven skills in reading blueprints, organizing supplies and testing product quality. Dependable team player experienced in operating and maintaining equipment.

Knowledgeable operations manager versed in safety issues and cross-trained in multiple job areas.

Dependable team player focused on maximum productivity and quality. Proficient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude.

Adaptable professional with skills in operations/business management and customer service. Displays exemplary mechanical ability and ready to work any available shift. Known for being valuable and team-driven.


Project Management

  • Operations support
  • Performance improvement
  • Technical knowledge
  • Logistics
  • Operations monitoring
  • Troubleshooting skills
  • Cleaning
  • Quality Assurance Controls
  • Finishing Work
  • Quality inspections
  • Safety and compliance
Work History
Customer Service Associate, 06/2017 to 01/2018
Empire TodayLas Vegas, NV,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Greeted customers entering store and promoted sales or special programs.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Operations Manager , 08/2018 to 08/2020
Two Men And A TruckLawrenceville, GA,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Certified Nursing Assistant, 11/2019 to 06/2020
Blessing HospotalQuincy, IL,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
Assembly Line Worker, 11/2019 to 06/2020
Canteen ServicesCleveland, OH,
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Sampled and tested final products to check conformance with production tolerances.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Followed outlined specifications to implement effective assembly plans.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Boxed, labeled and transported items to support assembly operations.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Certified Project Manager: Operations, Expected in 06/2021
Community College of The Air Force - Sheppard, Texas,
Certified Nursing Assistant: Nursing, Expected in 05/2016
West Georgia Technical College - Newnan, GA,
Bachelor of Science: Nursing, Expected in 05/2023
University of West Georgia - Carrollton, GA

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School Attended

  • Community College of The Air Force
  • West Georgia Technical College
  • University of West Georgia

Job Titles Held:

  • Customer Service Associate
  • Operations Manager
  • Certified Nursing Assistant
  • Assembly Line Worker


  • Certified Project Manager
  • Certified Nursing Assistant
  • Bachelor of Science

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