Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position in office environment. Ready to help team achieve company goals.
Skills
Verbal and Written Communication
Performance Assessment
Work Order Interpretation
Dependable and Responsible
Product and Parts Inspection
Critical Thinking
Data Entry
Attention to Detail
Relationship Building
Microsoft Office
Deadline Management
Product Assembly
Patient Needs Assessment and Referral
Administrative and Office Support
Building Rapport and Credibility
Gathering Information from Patients
Calm and Effective Under Pressure
Caring and Empathetic
Registration and Scheduling
Helpful and Service-Oriented
Reliable and Responsible
Customer Transactions
Cash Register Operations
Cash Handling
Payment Processing
Customer Relations
Call Documentation
Data Entry and Maintenance
Building Customer Trust and Loyalty
Understanding Customer Needs
Calm and Professional Under Pressure
Customer Service
Work History
05/2021 to 10/2021
Assembly Line WorkerH P Hood Llc – Sacramento, CA,
Buffed out minor scratches and imperfections to improve product quality.
Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Checked position and alignment of each component to prevent errors and minimize materials waste.
Assembled components with minimal supervision, exceeding expected project milestones.
Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
Conducted quality assurance inspections on finished components and identified issues.
Completed durable assemblies and subassemblies with hand and power tools.
Boxed, labeled and transported items to support assembly operations.
05/2011 to 11/2014
Customer Service AssociateAramark Corp. – Naperville, IL,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Offered basic technical support for clients on wide range of company products.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved concerns with products or services to help with retention and drive sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Informed customers about special promotions and provided detailed information for various products.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered constant flow of customer calls with minimal wait times.
10/2015 to 05/2021
Special Education Assistant/cafe CashierHamilton Southeastern Schools – City, STATE,
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Gave one-on-one attention to students, while maintaining overall focus on entire group.
Built trust and rapport with students through positive reinforcement and strong communication skills.
Developed professional relationships with school staff to contribute to strong learning community.
Monitored student classroom and outdoors activities to promote student safety.
Helped special education teachers determine specific needs for individuals with exceptional needs.
Alerted instructor to student behavior or issues requiring intervention.
Played essential role in delivering individualized services and supporting instruction.
Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
Aided special education teachers in delivering important services for individuals with exceptionalities.
Contacted parents to discuss student progress and set up meetings.
05/2007 to 10/2011
Patient Service AssistantClarian Health Partners – City, STATE,
Disinfected tools, equipment and surfaces between patients.
Completed necessary reports and documentation on time and to specifications.
Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Scheduled patients for appointments and maintained master calendar.
Supported office operations by expertly handling administrative needs.
Received and processed stock into inventory management system.
Served customers and followed outlined steps of service.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Expected in 06/1991
Diploma: General Studies Thomas Carr Howe Comm High School - Indianapolis, IN GPA:
Expected in 06/1996
Diploma: Cosmotology New Concepts School of Cosmotology - Indianapolis, IN, GPA:
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