Assembly Line Worker resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable production professional driven to achieve maximum productivity and quality. Adept at inspecting parts and finished products for defects. Desiring to advance to a lead position.

Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

  • Machinery operations
  • Production background
  • Power and hand tools
  • Manufacturing experience
  • Shipment preparation
  • Payment processing
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • Credit and cash transactions
  • Merchandise restocking
  • ID verification
  • Customer assistance
  • Security monitoring
  • Cash management
  • Coin counting
  • Customer greeting
  • Professional telephone voice
  • Call control skills
  • Data entry
  • Call controlling
  • Providing customer support
  • Quality control
  • Training experience
  • Customer communications
  • Resolving issues
  • Inbound phone call management
  • Technical troubleshooting
  • Call center experience
11/2017 to 09/2018 Assembly Line Worker Stanley Black & Decker, Inc. | Yakima, WA,
  • Inspected and tested final products to verify conformance to established tolerances.
  • Positioned and aligned components to complete accurate assembly work.
  • Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Formed assemblies and subassemblies using power drill and rivet guns.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
  • Removed minor scratches and imperfections using a sander and doing round movements to improve product quality.
12/2016 to 11/2017 Call Center Representative Northrim Bancorp, Inc. | Wasilla, AK,
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Prepared, completed and processed customer account forms and database changes.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted 200+ callers per week in fast-paced environment.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
10/2015 to 09/2016 Carhop Sonic | Dothan, AL,
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Washed and sanitized dishes after every use to protect customers.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Took orders, prepared foods and processed payments in full-service time establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Answered product and order questions accurately and professionally.
  • Reported issues with customers and orders to supervisors.
  • Verified orders and bagged items for easy transport.
  • Checked order accuracy and food quality before delivering to customers.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
Education and Training
Expected in 04/2016 High School Diploma | Manhattan High School, Manhattan, KS GPA:

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Resume Overview

School Attended

  • Manhattan High School

Job Titles Held:

  • Assembly Line Worker
  • Call Center Representative
  • Carhop


  • High School Diploma

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