Assembly Line Worker Resume Example
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ASSEMBLY LINE WORKER
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
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Experience
Canteen Services | Traverse City , MIAssembly Line Worker09/2017 - Current
- Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
- Inspected and tested final products to verify conformance to established tolerances.
- Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
- Positioned and aligned components to complete accurate assembly work.
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Inspected finished parts and components for quality assurance and to uncover any final issues.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Built and packaged products to complete daily work orders.
Accor Hotels | Saint Louis , MOBartender04/2015 - 03/2016
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Multitasks to meet customer, business operations and server needs with minimal errors or delays.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Proampac | White House , TNCustomer Service Specialist07/2009 - 06/2015
Mauryasu
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Handled customer complaints promptly and effectively.
- Upheld strict quality control policies and procedures during customer interactions.
- Assisted customers in making payments on accounts, setting up payment plans when eligible.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
- Documented and scoped actions taken to resolve issues after service calls.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Processed customer account changes.
- Up-sold products and motivated customers to upgrade current product plans.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted in training and motivating new employees.
- Met service team sales targets and call handling quotas consistentantly.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Processed orders, keeping customers advised of status.
Education and Training
Tell City Jr-Sr High School | City, StateHigh School Diploma05/1993
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Resume Overview
School Attended
- Tell City Jr-Sr High School
Job Titles Held:
- Assembly Line Worker
- Bartender
- Customer Service Specialist
Degrees
- High School Diploma
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