Assembly Line Worker Resume Example

Mentored new employees on customer care and customer service and delivered constructive feedback to increase understanding of job duties.

• Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Trained several employees on best practices and protocol while managing teams to maintain optimal productivity.
• Handled supply purchases and inventory management for office operations and equipment maintenance.

• Completed daily computer backups, checked for viruses and updated programs.
• Completed all nightly updates to hotel rates and individual room charges.
• Coordinated with guest services and concierge team to meet guest needs.
• Maintained cleanliness of bathrooms, lobby and front desk.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Compiled budget documents and monitored costs to maintain control systems.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Monitored reservations to track incoming parties and special events.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Posted nightly checks and vendor payments worth up to $30,000, keeping detailed records and receipts.
• Created spreadsheets using [Software] and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
• Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
• Documented wake-up requests and set up automatic calls in system.
• Volunteered to take on duties and tasks for General Manager during peak periods or staff absences.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Managed inventory of keys and linens each day and included all necessary information on audit reports.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Reported on room information to General Manager and accounted for any variances.
• Assisted hotel guests with check in and out procedures courteously.
• Maintained well-stocked and presentable complementary food and beverage station.
• Coded invoices and other records to maintain organized and accurate records.
• Managed 75+ in-person and telephone information requests and reservations each day.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Processed end-of-day paperwork. verifying deposits and rectifying discrepancies.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Reviewed item requests and room service orders for accuracy and any needed assistance.
• Generated daily, weekly and monthly reports to close out day and meet objectives.
• Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
• Followed facility security protocols, including securing doors and setting alarms to safeguard guests and personnel.
• Assessed checklist on daily basis and planned shift accordingly.
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
• Updated accounts and logs throughout shift to keep up with all requirements.
• Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
• Ran end-of-day computer functions and closed out reports, submitting details to General Manager for review.