[Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and
hardworking in deadline-driven environments. Motivated customer service specialist with over [Number]
years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in
diverse retail and customer service environments. I have also excelled in the manufacturing environment, and
can operate any machinery put in front of me.
MS Windows proficient
Strategic sales knowledge
Shipping and receiving professional
Training development aptitude
10/2017 to 10/2017
Assembly And Forklift OperatorRanstad － St Peters, MOClosely inspected equipment for safety problems, leaks and wear and tear. Gauged and recorded daily tank inventory. Communicated effectively with operators and supervisors on a technical level.
04/2017 to 10/2017
Brewery TechnicianMiller Coors LLC － Fort Worth, TX
I operated the packer, palletizer and the filler
I operated a forklift, a zambini floor polisher.
I clean the
machine and also some maintenance, also worked in reselection, but was laid off after my temp season was
03/2013 to 02/2016
machine operatorGeneral Motors － Wentzville, MO
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was
properly installed and working correctly.
Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
Responsible for promoting safe and clean working environment.
Reviewed work orders and communicated with prior shift to assess work needs for the day.
Used hand tools to mount, install, and secure tools.
Verified that machine setups conformed to specs.
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe
Oiled and cleaned machines and added coolant to machine reservoirs.
Notified supervisors of faulty operations and defective materials.
Managed work with little supervision.
Adjusted alignment of drills, cutters, dies, guides, and holding devices.
Collated components for assembly.
Fabricated large and small parts per drawing and assembled parts as required.
Maintained necessary level of communications between shifts.
Responsible for achieving production requirements.
Ensured that all health and safety guidelines were followed.
Made sure that products were produced on time and are of good quality.
Employed different welding techniques to assemble parts and components.
07/2007 to 02/2014
Asst. ManagerSt. Louis, MO
i supervised and
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Scored in top 10% of employees in successful resolution of issues
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
Provided ongoing guest service, including giving fashion advice.
Processed [Number] daily invoices and billed renewed invoices to clients.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Recommended alternative items if product was out of stock.
Communicated all store initiatives and promotions to customers to generate return business.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Achieved sales goals and service performance requirements of $amount through new customer sales.
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Participated in physical inventory counts every time period.
Education and Training
Associate of ArtsFlorissant Valley Community College － St Louis, MO
Associate of ArtsSaint Louis Community College － St. Louis, MO
Completed Advanced Customer Service trainingMet Center － St Louis, MO
administrative, blueprint, color, communication skills, Creative problem solver, addressing customer concerns, clients, client relations, customer satisfaction, excellent customer service, Customer Service, Customer Service training, fashion, financial, forklift, drawing, hand tools, inventory, materials, MS Windows, pricing, pricing strategies, quality, Quick learner, receiving, safety, sales, Shipping, Strategic, supervision, Training development, welding