My professional experience has exposed me to a wide scope of functional
areas, which has allowed me to hone my skill-sets in : Management,
Social-Media, Customer Service, and Communication. This, along with my
experience using multiple software programs and digital tools, has made
me an analytical and well rounded business professional that can thrive
in any dynamic environment and cross-functional roles.
Revenue generation strategies
Creative problem solver
Strong client relations
Exceptional communication skills
Social and new media
Service-oriented team player
Extensive food/beverage knowledge
Skillful menu development
Food regulation compliance
Organized and efficient server
Quick problem solver
Proficient in customer service
Inventory control and record keeping
Food service background
Pitched and produced a event that generated in total a total of $65,000 in revenue between ticket sales and bar sales
Trilogy Events LLCFountain Valley, CAArtist Liaison
Boosted website traffic by creating an integrated social media strategy.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Negotiate with talent agents for artists and creating profitable events
Perform responsibility activities for client hospitality including
but not limited to transportation, hotel booking,dinner reservations and
artist meet and greet for winners of promotional contests
Help with creating and purchasing marketing material for events such as recap videos, posters, and social networking promotions
Politely assisted customers in person and via telephone
Lotus Chinese EateryHuntington Beach, CAAssistant Manager
Set dining tables according to type of event and service standards.
Helped with preparation, set-up, and service for catering events
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Entered financial data into the company accounting database to be verified and reconciled.
Generated invoices upon receipt of billing information and tracked collection progress.
TGI FridaysLaguna Niguel, CATeam Member
Spoke with patrons to ensure satisfaction with food and service
Prepared food items
Skillfully promoted items on beverage lists and weekly restaurant specials.
Routinely supported other areas of the restaurant as requested,
including answering telephones and completing financial transactions for
Effectively listened to, understood and clarified guest concerns and issues.
Cal State FullertonFullerton, CA, USAAssociate of Arts: Business AdministrationCoursework in Marketing, Business Management and Communications
Allied School Of Real EstateLaguna Hills, CA, USAReal Estate Certification: Real Estate