Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Talented arrhythmia tech experienced in performing tests on individuals of all ages. Motivated team player skilled in successfully managing multiple tasks. Foster trusting relationships with patients to lessen anxiety and improve overall outcomes.
- Information tracking
- Operation monitoring
- Deadline compliance
Grand Prairie, TX, 04/2022 - Current
- Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
Murphy, TX, 06/2021 - 04/2022
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Operated and maintained telemetry equipment with focus on safety and proper functionality.
- Attached electrodes to monitor cardiac activity on each patient.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Documented findings manually and with recording devices such as heart monitors to update medical records.
Flushing, NY, 08/2019 - 06/2021
- .
- Assessed processing reports each day to effectively submit claims.
- Investigated claim and settlement deals and reviewed coverage determinations.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Built lasting relationships with clients and employees to underpin successful claims activities.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
City, STATE, 05/2017 - 08/2019
- .
- Answered inbound calls, chats and emails to facilitate customer service.
- Explained benefits, features and recommendations to maximize client retention.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
City, State, 07/2011 - 07/2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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School Attended
- Mccluer South-Berkeley High School
Job Titles Held:
- EKG Monitor Technician
- Arrhythmia Tech
- Claims Analyst
- Customer Service Representative
- Customer Service Representative
Degrees
- High School Diploma
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