Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Diligent Security professional with 30 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Veteran security associate with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with various weaponry and well-trained in successful strategies for emergency response and de-escalating conflicts.
Skills
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Work History
06/2006 to Current
Armed Security Officer Shift Supervisor Gallagher Bassett Nz Ltd – Franklin, TN,
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed daily patrols of building areas, parking lots and facility grounds.
- Logged vehicles entering and leaving premises.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
04/2004 to 10/2005
Supervisor Global Aviation Services – Sugar Land, TX,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw and optimized 13 working security guards/officers performing high-quality security work.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Set overall vision and provided team leadership.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Worked with management team to implement proper division of responsibilities.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Interviewed, hired and trained new employees for security position.
- Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
10/1997 to 02/2003
Supervisor Corporate Security International Inc. – City, STATE,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Interviewed, hired and trained new employees for security position.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
01/1975 to 08/1997
Sgt Shift Supervisor Department Of Defense Police – City, STATE,
- Applied security, safety and loss prevention strategies during shifts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
Expected in
High School Diploma:
George R. Ellis - Munford,Tennessee ,
George R. Ellis - Munford,Tennessee ,
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Resume Overview
School Attended
- George R. Ellis
Job Titles Held:
- Armed Security Officer Shift Supervisor
- Supervisor
- Supervisor
- Sgt Shift Supervisor
Degrees
- High School Diploma
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